https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Cant-get-solid-blue-light-on-chime-to-move-to-next-step/m-p/4632794#M1723 <P>Yes, you do need to get the Chime to a blue stable light first, before trying any sync with the doorbell.<BR />Would suggest going into the&nbsp;Sky Protect app, select the video doorbell, click on &nbsp;the gear button top right and scroll down to Connected to - Chime</P><P>Click on 'reboot device'.<BR />It takes a short while to do this, maybe a good ten minutes or so.<BR />The Chime will flash on and off.&nbsp;</P><P>&nbsp;</P><P>If after sometime it has still not reconnected the Chime to your router with a stable blue light, try the following;</P><P>Remove the ethernet and power cable from the Chime and leave off for at least ten minutes.</P><P>During this time, reboot your broadband router</P><P>Plug the ethernet and power cables back into the Chime and allow it to connect again.</P> Wed, 01 May 2024 07:30:31 GMT lettice 2024-05-01T07:30:31Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Cant-get-solid-blue-light-on-chime-to-move-to-next-step/m-p/4632618#M1722 <P>I have just got my sky protect pack ans connecting the bell and chime. &nbsp; When i plug in the chime it goes from orange to flashing blue but after connecting ethenet its not going solid blue . &nbsp; Help?&nbsp;</P> Tue, 30 Apr 2024 20:13:35 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Cant-get-solid-blue-light-on-chime-to-move-to-next-step/m-p/4632618#M1722 Lesley 2024-04-30T20:13:35Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Cant-get-solid-blue-light-on-chime-to-move-to-next-step/m-p/4632794#M1723 <P>Yes, you do need to get the Chime to a blue stable light first, before trying any sync with the doorbell.<BR />Would suggest going into the&nbsp;Sky Protect app, select the video doorbell, click on &nbsp;the gear button top right and scroll down to Connected to - Chime</P><P>Click on 'reboot device'.<BR />It takes a short while to do this, maybe a good ten minutes or so.<BR />The Chime will flash on and off.&nbsp;</P><P>&nbsp;</P><P>If after sometime it has still not reconnected the Chime to your router with a stable blue light, try the following;</P><P>Remove the ethernet and power cable from the Chime and leave off for at least ten minutes.</P><P>During this time, reboot your broadband router</P><P>Plug the ethernet and power cables back into the Chime and allow it to connect again.</P> Wed, 01 May 2024 07:30:31 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Cant-get-solid-blue-light-on-chime-to-move-to-next-step/m-p/4632794#M1723 lettice 2024-05-01T07:30:31Z