topic Doorbell not connecting in Sky Protect & Smart Home

Doorbell not connecting

Holli23 — Sat, 27 Apr 2024 17:34:27 GMT

I've got the sky app and I've sync the chime but the doorbell won't connect and keeps saying check your internet connection I have done everything it's saying on the instructions and internet but still nothing can anyone please help

Re: Doorbell not connecting

Highlinder — Sat, 27 Apr 2024 17:52:30 GMT

@Holli23 Are you trying to sync the doorbell right next to the chime?

Re: Doorbell not connecting

Holli23 — Sat, 27 Apr 2024 18:44:07 GMT

Yes I am

Re: Doorbell not connecting

lettice — Sun, 28 Apr 2024 07:22:27 GMT

Try turning the doorbell off using the on/off switch at the abck of the doorbell.
Leave off for ten minutes.
During the time, remove the power from the doorbell for a few minutes also.
Repoer the Chime and check tehya it has connected with a blue light showing.

Try syncing the doorbell again to the chime.