topic Re: Live feed missing from doorbell, but everything else is fine. in Sky Protect & Smart Home

Live feed missing from doorbell, but everything else is fine.

Anonymous — Wed, 10 Apr 2024 09:50:09 GMT

Hello

After the large broadband outage this morning everything in the house came back to life.

My video doorbell live feed is missing and simply won't connect and let me view live video on my Pixel 8.

I got through to support and uninstalled and repaired both the chime and the doorbell and detection is back as is recording the pressing of the doorbell - and I can view the footage too.

But still no live video feed.

I even moved the doorbell next to the chime to get a stronger signal..But no difference.

The support representative finished by saying he's heard alot of this this morning and will escalate..

Anyone else??

My indoor camera and landing sensors are all working ok too

Re: Live feed missing from doorbell, but everything else is fine.

lettice — Wed, 10 Apr 2024 10:17:45 GMT

@Anonymous wrote:
Hello

After the large broadband outage this morning everything in the house came back to life.
My video doorbell live feed is missing and simply won't connect and let me view live video on my Pixel 8.
I got through to support and uninstalled and repaired both the chime and the doorbell and detection is back as is recording the pressing of the doorbell - and I can view the footage too.
But still no live video feed.
I even moved the doorbell next to the chime to get a stronger signal..But no difference.
The support representative finished by saying he's heard alot of this this morning and will escalate..
Anyone else??
My indoor camera and landing sensors are all working ok too

Try powering on and off your Pixel phone.

Whilst that is happening, turn the switch on your doorbell off for about ten minutes

The on/off switch is under the fap below the usb port on the back of the doorbell.

Re: Live feed missing from doorbell, but everything else is fine.

Anonymous — Wed, 10 Apr 2024 10:47:20 GMT

Thanks for the suggestion.

Tried it but still the same I'm afraid.

Judging by what the support person said, it would seem.he was being inundated this morning with the same issue so I can only assume it's a bug or more widespread problem than just myself.

Re: Live feed missing from doorbell, but everything else is fine.

Laing1 — Wed, 10 Apr 2024 13:14:45 GMT

@Anonymous wrote:

Thanks for the suggestion.

Tried it but still the same I'm afraid.

Judging by what the support person said, it would seem.he was being inundated this morning with the same issue so I can only assume it's a bug or more widespread problem than just myself.

@Anonymous just checked my Pixel Pro 7 and the video doorbell is working fine

wonder if it's worth trying again now ?

Re: Live feed missing from doorbell, but everything else is fine.

Anonymous — Wed, 10 Apr 2024 13:22:07 GMT

Hello.

Well I don't know what changed but it has indeed sorted itself out and now appears to be working as it should.

Thanks for all the help 😃

Re: Live feed missing from doorbell, but everything else is fine.

barry+and+gillie — Tue, 16 Apr 2024 21:24:17 GMT

Mine too. Only set up today , works on hubby's phone fine but my tablet gets everything but the live video feed and my phone won't even log in