topic Sky protect in Sky Protect & Smart Home

Sky protect

Mrs+Grimmer — Thu, 01 Jun 2023 16:45:00 GMT

I have noticed today via my bank statement that I have payed £9 for sky protect I have not agreed to this and not sure what it is I would like you to cancel it please. Also I would like to downgrade if that is possible.

Re: Sky protect

Tim+Adams — Thu, 01 Jun 2023 16:57:00 GMT

Hi @Mrs+Grimmer

Protect is an insurance plan, have you not taken this out?

You'll need to contact customer services to solve this - scroll down to cancel plan to get the phone number

https://www.sky.com/help/articles/sky-protect-frequently-asked-topics

Thanks,

Tim

Re: Sky protect

TimmyBGood — Fri, 02 Jun 2023 13:25:52 GMT

@Mrs+Grimmer wrote:

I have not agreed to this and not sure what it is

Did you perhaps accept an offer for 'extra cover', 'device protection', 'repair guarantee' or 'extended warranty'?

https://www.skyprotect.com/