topic Re: app update in Sky Protect & Smart Home

app update

paultf1 — Thu, 14 Mar 2024 14:13:45 GMT

Hi,

Can sky please tell me when the new app comes out.

Thank you.

Re: app update

Laing1 — Thu, 14 Mar 2024 14:36:15 GMT

@paultf1 wrote:

Hi,

Can sky please tell me when the new app comes out.

Thank you.

@paultf1 Sky won't release that information simply because if its delayed for any reason it could cause problems

Re: app update

paultf1 — Thu, 14 Mar 2024 14:48:28 GMT

Hi Liang1

Thank you for your reply. I was told this week, so I could get my doorbell working.

Paul.

Re: app update

Laing1 — Thu, 14 Mar 2024 14:53:28 GMT

@paultf1 wrote:

Hi Liang1

Thank you for your reply. I was told this week, so I could get my doorbell working.

Paul.

@paultf1 that may well be true we will just have to wait and see

Re: app update

Highlinder — Thu, 14 Mar 2024 16:07:30 GMT

@paultf1 I was offered the new update through the Google play store a few days ago.

Re: app update

paultf1 — Thu, 14 Mar 2024 16:31:24 GMT

Hi ,Highlinder

Thank you for your reply.

Hi have been on google play and it was the same version as I have.

I will try again see if I can get the new update.

Paul.

Re: app update

Highlinder — Thu, 14 Mar 2024 18:02:27 GMT

@paultf1 I am on version 1.20.0 (3402) this was updated on 6th of March,

Re: app update

paultf1 — Thu, 14 Mar 2024 20:18:03 GMT

Hi Highlinder.

just updated to 1.20.0 (3402) and still cannot get video on the app.

Thank you.

Paul.

Re: app update

Highlinder — Fri, 15 Mar 2024 13:41:31 GMT

@paultf1 Which device are you trying to view the video doorbell and indoor camera with? What is it's Operating system?

Re: app update

paultf1 — Fri, 15 Mar 2024 13:46:05 GMT

Hi Highlander.

I have tried both my phone and tablet both running android 10.

Paul

Re: app update

lettice — Fri, 15 Mar 2024 14:36:29 GMT

@paultf1 wrote:
Hi Highlander.
I have tried both my phone and tablet both running android 10.

Paul

What are the make and models of your phone and tablet?

Re: app update

Highlinder — Fri, 15 Mar 2024 15:25:56 GMT

@paultf1 How old are these devices?

Re: app update

paultf1 — Sat, 16 Mar 2024 01:24:37 GMT

The phone is a TTFone modal TT20 the tablet just says D10.

I can get Ring doorbell ,chime no problem at all.

Paul.

Re: app update

paultf1 — Sat, 16 Mar 2024 01:27:30 GMT

I would say about 18 months .

Paul.

Re: app update

LotusGreg — Sun, 17 Mar 2024 16:13:38 GMT

The lack of door bell cam on a tablet is not new. I have been informed by Sky that our tablets, Samsung Galaxy A8's are simply not compatible with the Sky Protect app. They have also mentioned that the app is only compatible with Android 10 and above - no other advice or information including whether they intend updating the app so that it is compatible.

This is just one of many issues I have ongoing, all unresolved despite email exchanges going back to October last year.

One possible resolution I did find was that the tablets run 2.4Ghz WiFi connection, not 5 Ghz as most devices. This has caused issues with WiFi reception at home. This has been resolved by adding a travel router to the system - I've ordered one to try. It will be a possible assist but no guarantee.

Sadly, none of the technical help team really have much idea about the equipment and how it works. The advice I've had so far has all been rather silly. e.g. move the chime nearer to the door cam to improve signal strength. To do that I had to instal TP links in the hall to get a connection to my router. It didn't make any difference but at least we can hear the door chime now! A good job as the app only notifies us of activity some 15 minutes later - if it hasn't already logged us out of the app anyway.

It really isn't worth the having any of the tech, it just doesn't work as advertised.

Re: app update

paultf1 — Sun, 17 Mar 2024 22:19:47 GMT

Hi LotusGreg.

Thank you for your reply

I have been on the app to Sky today,they went through the same routeen

Of asking me the same questions and giving me the same answers. That they are working on the fixes on the app

They said hopefully it will be a couple of weeks,if I still got the same problem then contact them again. I am running android 10

, mobile and tablet.When the doorbell is switched off I still get full bars on the app. Total crap. I don't think they have a clue. I can run Ring products on both phone and tablet I only signed up because of the ring charges going up. you would have thought that the app would have been sorted by now. They should of warned of problems before selling the insurance.It is not free Tec it's included in the price of the insurance. What would happen if we did not pay the monthly premiums,and we said that oh problem with the Bank, they would soon be on our backs.

The worst thing is that it's not the product it's the app. I believe they have had this problem with the doorbell, chime going back to last March.

They could have a post on this forum,listing device's that they know to have issues with on the app. At the moment it's hit and miss if the app works or not.

Paul

Re: app update

LotusGreg — Sun, 17 Mar 2024 22:50:45 GMT

Spot on. I have just been offered a replacement door cam as if that would fix the app! I've already had new leak sensors and an Amazon voucher top cover the TP link had already purchased. It all goes around and around. I've even had an apology for the "Jack & the beanstalk" advert because I told them it was rubbish!!