topic Sky protect app problems in Sky Protect & Smart Home

Sky protect app problems

Drse — Sun, 18 Feb 2024 15:04:47 GMT

After charging my video doorbell and putting it back have found that it doesn't warn me that someone is approaching door. It records but I am getting no audible alarm on my iPhone which I was getting before can someone tell me what I am doing wrong

Re: Sky protect app problems

Laing1 — Mon, 19 Feb 2024 02:04:11 GMT

@Drse wrote:

After charging my video doorbell and putting it back have found that it doesn't warn me that someone is approaching door. It records but I am getting no audible alarm on my iPhone which I was getting before can someone tell me what I am doing wrong

@Drse when you are in the app click on the video doorbell then click on the cogwheel at the top right hand corner

under video doorbell settings click on the cime sounds and chech motion detection is turned on if it is check that the volume is turned on

Re: Sky protect app problems

Drse — Mon, 19 Feb 2024 11:19:49 GMT

Sorry still not working

Re: Sky protect app problems

Drse — Mon, 19 Feb 2024 23:26:09 GMT

Have sorted it thanks

Re: Sky protect app problems

Laing1 — Tue, 20 Feb 2024 17:47:32 GMT

@Drse wrote:

Have sorted it thanks

@Drse how did you sort it in case someone else has the same problem

Re: Sky protect app problems

Drse — Tue, 20 Feb 2024 17:51:34 GMT

I had to remove videodoor bell from app and chime and start again. Trouble was it took about four times and suddenly it worked. A bit worried when I have to take it down to charge it might happen again