topic Re: Can’t open my app in Sky Protect & Smart Home

Can’t open my app

Dannyoflynn08 — Wed, 07 Feb 2024 10:46:59 GMT

Can't get on my sky protect app

Laing1 — Wed, 07 Feb 2024 11:37:25 GMT

@Dannyoflynn08 wrote:

Can't get on my sky protect app

@Dannyoflynn08 whats happening when you try do you get any messages

TimmyBGood — Wed, 07 Feb 2024 11:40:30 GMT

Just for information, Sky says:

Once you have your Smart Tech Bundle, download our app from the App Store or the Google Play Store.

The minimum required operating system for the app to work are:

We do not currently support Huawei mobile devices.

John+Dooley — Sat, 10 Feb 2024 09:27:14 GMT

I can login to my sky account fine but the sky protect app gives a 401 error on first use. Anyone else get that?

lettice — Sat, 10 Feb 2024 11:30:22 GMT

@John+Dooley wrote:
I can login to my sky account fine but the sky protect app gives a 401 error on first use. Anyone else get that?

Would suggest if you have not tried already logging out.

Reboot the device you are running the app on and try again.

John+Dooley — Mon, 12 Feb 2024 15:45:54 GMT

Not helped - is it something sky can fix or is my phone not going to work?

I have an iPad I can try it on but it's a bit poor to find first hand that iOS app is buggy

JohnDooley — Tue, 13 Feb 2024 15:32:43 GMT

The fix was to request Sky resend my ID registration email as my original sky id would not work