topic Re: Temperature when house is empty in Sky Protect & Smart Home

Temperature when house is empty

Sallyh1 — Mon, 05 Feb 2024 15:51:56 GMT

Hi, I wanted to look through the policy I bought a few weeks ago - but only takes effect on 11th - to find out if there is a set temperature we have to leave the heating on at when we go away for a few weeks. My policy is not showing on the sky website or app. Maybe it will on the 11th but need to know by tomorrow. No help from the help bot. Can anyone advise please on both the temperature and viewing the policy? Thanks

Re: Temperature when house is empty

TimmyBGood — Tue, 06 Feb 2024 11:16:13 GMT

@Sallyh1

The generic policy document is here:

https://static.skyassets.com/contentstack/assets/blt143e20b03d72047e/blt7198cb5c00d0ef02/643d09c3a4989052e0336ce1/Protect-Policy-Wording-April-2023.pdf

I'd observe it does contain the advice:

Leave the heating on a minimum of 15°C to reduce the risk of pipes bursting