topic Re: Sky doorbell activity zone's error in Sky Protect & Smart Home

Sky doorbell activity zone's error

Ande442 — Thu, 01 Feb 2024 15:29:00 GMT

When you think our issues are solved by so called update Now!!! Setting an activity zone keeps telling me : SOMETHING WENT WRONG". No shxt Sherlock !! Dare I ask if other loyal Sky customers have had this issue. It just keeps on coming grrrrr

Re: Sky doorbell activity zone's error

lettice — Thu, 01 Feb 2024 17:03:45 GMT

Can you try signing out and in again of the Sky Protect app and restarting the Android/Apple device you have the Sky Protect on.

Re: Sky doorbell activity zone's error

Ande442 — Fri, 02 Feb 2024 15:39:30 GMT

Logged out of sky protect app restarted iPhone 15 when trying to create a zone it still says error SOMETHING WENT WRONG the personal detection toggle does not stay on as well as activity zone toggle both go in off positions when trying to save the zone

Re: Sky doorbell activity zone's error

Ande442 — Fri, 02 Feb 2024 16:00:53 GMT

I have a couple of screen shots showing what's happening

Re: Sky doorbell activity zone's error

Rainedevon — Mon, 05 Feb 2024 07:22:19 GMT

Did you get this sorted? Mine is doing exactly the same after the update.

Re: Sky doorbell activity zone's error

Ande442 — Mon, 05 Feb 2024 14:14:36 GMT

No I still have the issue. Crazy !!

Re: Sky doorbell activity zone's error

TonysPC — Tue, 12 May 2026 07:02:10 GMT

I've just installed a smart home doorbell and am having the same problem and the same (not so) helpful error message when trying to set up the Activity Zone.

Has anyone managed to solve this yet?