topic Re: Unable to set up an additional user in Sky Protect & Smart Home

Unable to set up an additional user

united2015 — Sun, 04 Feb 2024 20:24:29 GMT

I need help to set up an additional user. Message I'm getting is that there appears to be a problem

Re: Unable to set up an additional user

united2015 — Sun, 04 Feb 2024 20:26:16 GMT

Email address does not match with your registered email but it requires an alternative one adding ???

Re: Unable to set up an additional user

Laing1 — Mon, 05 Feb 2024 12:41:49 GMT

@united2015 wrote:

Email address does not match with your registered email but it requires an alternative one adding ???

@united2015 when my wife was added as an additional user she created her Sky ID then tried to log into the app with this but it wouldn't recognise her Sky ID but with using the e-mail address she registered with Sky for her ID it then allowed her access to the app.

At what stage of the process are you having the problems.

Re: Unable to set up an additional user

lettice — Mon, 05 Feb 2024 12:52:10 GMT

Have you created the additional user from within the Sky Protect app, this is the recommended way;

Open the Sky Protect app.
Select the ‘people’ tab in the bottom bar.
Choose ‘add user’.
Enter the name, email address and telephone number of your chosen home member.
Select ‘add user.'

The invitation will now be sent to their email. They can accept it and create their account.

Thanks for your help. Re: Unable to set up an additional user

united2015 — Tue, 06 Feb 2024 07:12:47 GMT

@Laing1 @Thanks very much. I managed it.