topic Re: Doorbell disconnecting in Sky Protect & Smart Home

Doorbell disconnecting

DamoCotters — Thu, 18 May 2023 09:23:09 GMT

I have an issue with the doorbell.

It connects and sets up ok, have full strength coverage, then usually, within a day, the coverage goes. I get notifications but when I log into the app there is nothing saved and nothing to view. I get notifications that the battery has died after a day or so, despite it being fully charged.

The other devices are all connected and have strong signal, including the front door motion sensor, which is literally the other side of the door.

It's a one bed flat with the distance to the chime approx. 5m through one brick wall so should not be a signal issue.

It is fully charged, firmware up to date.

Any advice?

Re: Doorbell disconnecting

lettice — Thu, 18 May 2023 11:21:29 GMT

Would be best to report this via live chat available through the Sky protect app

Re: Doorbell disconnecting

Kimspam — Sun, 28 May 2023 14:55:11 GMT

Hi,

I'm having a similar issue with the doorbell. It was fine. Then the battery went dead so I charged it up and now I have no connection. It just shows I have no battery and zero connection. I get notifications but you can't see anything.

Re: Doorbell disconnecting

Tim+Adams — Sun, 28 May 2023 15:59:30 GMT

@Kimspam wrote:
Hi,

I'm having a similar issue with the doorbell. It was fine. Then the battery went dead so I charged it up and now I have no connection. It just shows I have no battery and zero connection. I get notifications but you can't see anything.

Hi @Kimspam

You'll need to use the live chat on the Sky Protect app for them to assist with you.

Thanks,

Tim

Re: Doorbell disconnecting

Kimspam — Thu, 01 Jun 2023 05:46:49 GMT

I have tried but everything I try that they recommend doesn't work.

Re: Doorbell disconnecting

Clareridds — Thu, 01 Jun 2023 08:49:58 GMT

Hi @Kimspam,

Sorry you're having these issues.

It might be easier to give Sky a call and they can talk about alternative solutions for you. You can find the details at the bottom of this link where it says 'Still need a hand?'- Sky Protect Smart Home Insurance | Sky Help | Sky.com

Thanks