topic Re: Issue buying Protect Insurance policy in Sky Protect & Smart Home

Issue buying Protect Insurance policy

Wikisnoodle — Mon, 13 Nov 2023 10:01:29 GMT

I’ve been through the process of buying a Sky Protect ome Insurance policy 3 times over the past 3 days. Each time the process fails saying that Sky is having diffuiculties. I rang what appeared to be an appreopriate helpline number to be cut off because Sky didn’t recognise my ID (I hadn’t been asked for one!). So I tried the chatbot, but it didn’t know what I was talking about.

How do I contact someone at Sky that can fix the purchase process on their website?

Re: Issue buying Protect Insurance policy

Wikisnoodle — Mon, 13 Nov 2023 17:08:02 GMT

OK – I actually found a phone line with a human on it. He told me that there had been technical problems with the website “for a couple of weeks, no idea why it hasn’t been fixed”! I put up with a bad line and multiple background voices for over quarter of an hour. He was asking me to confirm everything I had already written in my online application, line by line.

So far, communication with Sky has been poor, I have to ask myself why I am signing up. This has taken 3 attempts to purchase, 45mins trying to find a way of communicating and over 15mins actually purchasing by phone. Online is supposed to make things easier and less time-consuming! Rant over, sorry folks.

Re: Issue buying Protect Insurance policy

Patricia58 — Sat, 27 Jan 2024 16:30:11 GMT

This is still happening too. I can't buy online and will not spend my hard earned time on the phone having to go over and over the same details. Give up. Sale lost.

Re: Issue buying Protect Insurance policy

Miop122 — Thu, 01 Feb 2024 21:37:26 GMT

Me too - have tried in Firefox and Edge browsers and it just crashes. A bad sign for if you need to make a claim so another sale lost.