topic Re: Sky doorbell notifications in Sky Protect & Smart Home

Sky doorbell notifications

TillieIan — Sat, 17 Jun 2023 10:52:20 GMT

Hi,

I'm getting notifications that a motion has been detected new my house. When I click on the notification, it's not returning any video footage on the app. It was working fine before I had to charge the doorbell.

Re: Sky doorbell notifications

Ami2023 — Mon, 29 Jan 2024 22:29:19 GMT

This is happening to me, every time we charge the doorbell we have to delete and reinstall the app because nothing works otherwise. Have you found a resolution?

Re: Sky doorbell notifications

lettice — Tue, 30 Jan 2024 07:22:19 GMT

This maybe something related to your Android/Apple device.

First make sure, the Sky Protect app is up to date and that notifications are turned on.

Would though suggest reporting to the Sky Protect team;

Within the app, select the ?
Click on the blue support button
Select Get in touch
The email address and a support phone number are there.