https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Setting-up-Sky-Protect-and-App-has-error-message/m-p/4542155#M1310 <P>Assume you have tried rebooting your Android/Apple device and uninstalled and reinstalled the Sky Protect app.<BR /><BR />Otherwise, as it sounds more like a possible account glitch, it might be worth contacting the Sky protect app support team by email;<BR /><SPAN>Within the app, select the ?</SPAN><BR /><SPAN>Click on the blue support button</SPAN><BR /><SPAN>Select Get in touch</SPAN><BR />The email address and a support phone number are there.h</P> Sun, 21 Jan 2024 10:01:03 GMT lettice 2024-01-21T10:01:03Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Setting-up-Sky-Protect-and-App-has-error-message/m-p/4541962#M1308 <P>I am setting up the door bell and I can not get the app to work&nbsp;</P><P>&nbsp;</P><P>I get error code 401&nbsp;</P><P>&nbsp;</P><P>very frustrating!</P><P>&nbsp;</P><P>&nbsp;</P><P>can anyone help at all please?</P> Sat, 20 Jan 2024 20:50:52 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Setting-up-Sky-Protect-and-App-has-error-message/m-p/4541962#M1308 Danwaite 2024-01-20T20:50:52Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Setting-up-Sky-Protect-and-App-has-error-message/m-p/4542155#M1310 <P>Assume you have tried rebooting your Android/Apple device and uninstalled and reinstalled the Sky Protect app.<BR /><BR />Otherwise, as it sounds more like a possible account glitch, it might be worth contacting the Sky protect app support team by email;<BR /><SPAN>Within the app, select the ?</SPAN><BR /><SPAN>Click on the blue support button</SPAN><BR /><SPAN>Select Get in touch</SPAN><BR />The email address and a support phone number are there.h</P> Sun, 21 Jan 2024 10:01:03 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Setting-up-Sky-Protect-and-App-has-error-message/m-p/4542155#M1310 lettice 2024-01-21T10:01:03Z