https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/How-to-access-documents/m-p/4533421#M1258 <P>Just to clarify, I am talking about home insurance, NOT door bells and such like.</P> Thu, 11 Jan 2024 11:01:22 GMT Arkadian 2024-01-11T11:01:22Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/How-to-access-documents/m-p/4533347#M1257 <P>Hi,</P><P>&nbsp;</P><P>This is driving me bonkers.</P><P>&nbsp;</P><P>I joined Sky Protect 2 days ago and the policy has not started yet.</P><P>&nbsp;</P><P>First off I couldn't receive any documentations through my email (not alone in this, I read here), but then we changed email and now it is OK.</P><P>Now I was trying to access the portal (which I assume extists...) and on tis board, and nowhere else, discovered that it is</P><P><A href="https://www.skyprotect.com/myaccount/my-account" target="_blank">https://www.skyprotect.com/myaccount/my-account</A></P><P>however, it is asking for my account number which is made up of three letters and 7 numbers, but wherever I look I only find 7 numbers and it is not being accepted.</P><P>&nbsp;</P><P>All this hassle does NOT bode well in case of a claim having to be made.</P><P>&nbsp;</P><P>Before I phone AGAIN to customer service, can anyone shed any light?</P><P>&nbsp;</P><P>Thanks.</P> Thu, 11 Jan 2024 10:17:16 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/How-to-access-documents/m-p/4533347#M1257 Arkadian 2024-01-11T10:17:16Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/How-to-access-documents/m-p/4533421#M1258 <P>Just to clarify, I am talking about home insurance, NOT door bells and such like.</P> Thu, 11 Jan 2024 11:01:22 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/How-to-access-documents/m-p/4533421#M1258 Arkadian 2024-01-11T11:01:22Z