topic Re: Home insurance in Sky Protect & Smart Home

Home insurance

GabrielleBath — Sat, 30 Dec 2023 17:33:11 GMT

Hi,

I have home insurance with you and pay monthy to sky protect, but have no docunents. Have had the insurane since August 2023.

Could someone please get these documents aross?

Thank you,

Gabby Bath

Re: Home insurance

Daniel0210 — Sat, 30 Dec 2023 17:43:19 GMT

@GabrielleBath

We can't send you anything. I’m afraid you are not contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other.

I haven't got Sky Protect but I presume you'll have to contact Sky if documents haven't been sent/emailed to you.

Re: Home insurance

MarkGoldsmith — Sat, 30 Dec 2023 17:49:10 GMT

The document may be in the Your Messages section of your My Sky account.

That is generally where Sky tend to make documents available when you sign up to new contracts and services

Re: Home insurance

SKY1992bf — Sat, 30 Dec 2023 18:53:49 GMT

@MarkGoldsmith @Daniel0210 @GabrielleBath are Sky covered as an insurance broker in regards to this version of Sky protect? Domestic and general are the underwriters of the other branded product and the documents are issued by them directly, I would imagine whoever is the underwriter of this particular version of the product is responsible for the documentation and they would be who to contact if sky are not the underwriter.

so the first question is who is the underwriter, unfortunately I myself can't remember the answer

edit : the underwriter is different depending upon what is insured as per the underwriting section of the link below but it's not Sky

https://www.sky.com/help/home/sky-protect/sky-protect-smrt-hm-insurance/articles/protect-smart-home-insurance

Re: Home insurance

Daniel0210 — Sat, 30 Dec 2023 19:12:15 GMT

@GabrielleBath

If you mean Sky Protect operated by Domestic and General Insurance which covers Sky TV equipment and potentially your TV and/or mobile phones, D & G email/post your documents at the commencement of your cover and annually.

Re: Home insurance

caesarome — Sat, 30 Dec 2023 19:43:56 GMT

@GabrielleBath

Does using this link help:

https://www.skyprotect.com/myaccount/my-account

Re: Home insurance

Lw081 — Wed, 25 Feb 2026 17:59:28 GMT

I'm waiting on my insurance booklet , but have not been sent it yet .