https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-not-received-replacement-link/m-p/4521178#M1226 <P>My tv was written off on 27th December, ive not recived my replacemnt link. Now my plan shows as cancelled on my account online.&nbsp;</P><P>i have rang 5 times and each time been told i need to speak to the product replacement team however when they transfer me i either get hunup on straight away, a dead line or a number that no longer exists.&nbsp;</P><P>live chat is useless, i cant email.&nbsp;</P><P>&nbsp;</P><P>what do i do?&nbsp;</P> Fri, 29 Dec 2023 12:16:37 GMT Nikki3988 2023-12-29T12:16:37Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-not-received-replacement-link/m-p/4521178#M1226 <P>My tv was written off on 27th December, ive not recived my replacemnt link. Now my plan shows as cancelled on my account online.&nbsp;</P><P>i have rang 5 times and each time been told i need to speak to the product replacement team however when they transfer me i either get hunup on straight away, a dead line or a number that no longer exists.&nbsp;</P><P>live chat is useless, i cant email.&nbsp;</P><P>&nbsp;</P><P>what do i do?&nbsp;</P> Fri, 29 Dec 2023 12:16:37 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-not-received-replacement-link/m-p/4521178#M1226 Nikki3988 2023-12-29T12:16:37Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-not-received-replacement-link/m-p/4522507#M1240 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3936942">@Nikki3988</a>&nbsp;</P> <P>You could put in a complaint as per&nbsp;<A href="https://www.skyprotect.com/assets/DG_Terms_Conditions/DandGSP/sky-protect-complaints-leaflet.pdf" target="_blank" rel="noopener">this leaflet</A>&nbsp;, page 6 shows the different options including an email address.</P> Sat, 30 Dec 2023 19:47:27 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-not-received-replacement-link/m-p/4522507#M1240 caesarome 2023-12-30T19:47:27Z