https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Compatible-mobile/m-p/4521033#M1225 <P>If your phone supports Android, with the Google Play store, it should work.<BR />Sounds it maybe possible as you have installed the app.<BR />But, some <SPAN>Xiaomi phones do not us the Google Play store and install apps via a third party store, that can cause issues with installed apps.<BR /><BR /></SPAN></P><P>As you cannot use the app to view the contact email and phone information.</P><P><SPAN>You will have to contact the Sky protect team via a call to Sk, to find out of your phone maybe compatible..</SPAN><BR /><SPAN>You will find the phone number to call by clicking on the 'I need help' button at the bottom of this Sky help article;</SPAN><BR /><A href="https://www.sky.com/help/home/sky-protect/sky-protect-smrt-hm-insurance/articles/protect-smart-home-insurance" target="_blank" rel="noopener noreferrer">Sky Protect Smart Home Insurance | Sky Help | Sky.com</A></P><P><SPAN>&nbsp;</SPAN></P> Fri, 29 Dec 2023 09:54:01 GMT lettice 2023-12-29T09:54:01Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Compatible-mobile/m-p/4519835#M1220 <P>I have just purchased a new mobile, this bring the Xiaomi Redmi Note 12, can anyone tell me if it works on the sky protect app. The app opens, but when I click on video doorbell,the screen is just black?</P><P>Help!!</P><P>&nbsp;</P><P>Mark&nbsp;</P> Wed, 27 Dec 2023 18:15:49 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Compatible-mobile/m-p/4519835#M1220 Mark1971 2023-12-27T18:15:49Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Compatible-mobile/m-p/4521033#M1225 <P>If your phone supports Android, with the Google Play store, it should work.<BR />Sounds it maybe possible as you have installed the app.<BR />But, some <SPAN>Xiaomi phones do not us the Google Play store and install apps via a third party store, that can cause issues with installed apps.<BR /><BR /></SPAN></P><P>As you cannot use the app to view the contact email and phone information.</P><P><SPAN>You will have to contact the Sky protect team via a call to Sk, to find out of your phone maybe compatible..</SPAN><BR /><SPAN>You will find the phone number to call by clicking on the 'I need help' button at the bottom of this Sky help article;</SPAN><BR /><A href="https://www.sky.com/help/home/sky-protect/sky-protect-smrt-hm-insurance/articles/protect-smart-home-insurance" target="_blank" rel="noopener noreferrer">Sky Protect Smart Home Insurance | Sky Help | Sky.com</A></P><P><SPAN>&nbsp;</SPAN></P> Fri, 29 Dec 2023 09:54:01 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Compatible-mobile/m-p/4521033#M1225 lettice 2023-12-29T09:54:01Z