topic Re: Sky Protect App - Logging in gives 401 error code. in Sky Protect & Smart Home

Sky Protect App - Logging in gives 401 error code.

Simon+Jefferies — Wed, 17 May 2023 19:09:59 GMT

Hi there, I'm trying to login in to the Sky Protect app and i get

"We're sorry, something went went! Please try again later (Response status code was unacceptable 401.)"

Tried to reinstallling app but same issue.

Re: Sky Protect App - Logging in gives 401 error code.

lettice — Thu, 18 May 2023 06:55:04 GMT

Assume you may not be able to use the live chat facility within the app for help?

You will need to contact the Sky protect Insurance tean via the contact details on this link- Sky Protect Smart Home Insurance | Sky Help | Sky.com

Re: Sky Protect App - Logging in gives 401 error code.

atop — Sat, 20 May 2023 20:25:42 GMT

Having the exact same issue. Are you staff by any chance?

Re: Sky Protect App - Logging in gives 401 error code.

lettice — Sun, 21 May 2023 07:52:42 GMT

@atop wrote:
Having the exact same issue. Are you staff by any chance?

Notice you have also posted in the other thread with others that have sign in issues.
Have reflagged the thread to Sky to have a look at, as a number of Sky Protect customers now seem to be getting the same or similar sign in issues.

No, being Superusers as our badge shows we are just customers like you.
More details on what Superusers do on here;
Meet the Sky Superusers | Sky Community

Re: Sky Protect App - Logging in gives 401 error code.

Simon+Jefferies — Sun, 21 May 2023 08:06:01 GMT

I found if I enter my sky username that doesn't work. It needs to be the email address setup with the policy. It isn't clear at the login stage as it says username.

Re: Sky Protect App - Logging in gives 401 error code.

Clareridds — Mon, 22 May 2023 08:27:31 GMT

Hello everyone,

We're sorry you're having these issues when trying to use your Sky Protect App. The Superusers have raised this with me today and I've requested more information from the product team for Sky Protect and a solution.

I'll revert back once we've had a response.

Many thanks,
Clare

Re: Sky Protect App - Logging in gives 401 error code.

Suzywoo79 — Sat, 11 Jan 2025 15:12:51 GMT

Getting the same error on my app

Re: Sky Protect App - Logging in gives 401 error code.

lettice — Sat, 11 Jan 2025 16:47:44 GMT

@Suzywoo79 wrote:

Getting the same error on my app

As you cannot login to the app, you will need to call Sky to sort a Sky Protect login issue.

Click on the 'No I still need help' button at the bottom of this Sky help article

https://www.sky.com/help/home/sky-protect/sky-protect-smrt-hm-insurance/articles/protect-smart-home-insurance