topic Re: Subtitles on Sky Glass in Archive

Subtitles on Sky Glass

JD169 — Sat, 09 Oct 2021 08:05:37 GMT

Hello

I understand that subtitles will be available on Sky glass like how it is currently offered on Q.

However, as some channels notably C5 and some off the lesser channels such as UKTV have subtitles at time of broadcasting over air, it does not extend out to their respective on demand platforms within Sky Q. So I often finding myself recording these programmes so I can access the subtitles.

I see Sky Glass will not record programmes as such, but add to a playlist. Can someone confirm that subtitles would be available if I playlist a program with subtitles at time of airing, but doesn't have it through on demand?

Otherwise Sky would need to clarify and make this visibly clear for customers who rely on this service, as well as other accessibility features including Audio Description.

Thanks

Re: Subtitles on Sky Glass

rscott — Sat, 09 Oct 2021 08:14:56 GMT

If it's subtitled on Q, it'll be subtitled on Glass.

Re: Subtitles on Sky Glass

lettice — Sat, 09 Oct 2021 08:21:31 GMT

All that has been mentioned by Sky is what is avaiable on their pre register page, under the accessibility section;
Sky Glass - 4K UHD TV - Specs & Features | Sky.com

Sky Glass is designed to support people with visual, hearing, cognitive and physical impairments. So more people can enjoy it.

What’s included?
High Contrast / Subtitles / Audio Description / Highlighting in TV Guide / Voice Control / Motion Detection

Would though expect if you set a playlist 'recording' of a live broadcast channel it will still keep the subtitles as it does now on Q.

Re: Subtitles on Sky Glass

JD169 — Sat, 09 Oct 2021 16:16:19 GMT

Okay. So is playlist essentially just recording like on Sky Q?

As I thought it was pulling from VoD servers such as iPlayer, All4, My5 etc as opposed to storing on a local HDD.

Thanks

Re: Subtitles on Sky Glass

rscott — Sat, 09 Oct 2021 16:17:47 GMT

@JD169 wrote:

Okay. So is playlist essentially just recording like on Sky Q?

As I thought it was pulling from VoD servers such as iPlayer, All4, My5 etc as opposed to storing on a local HDD.

Thanks

It's like recording on Q, but is saved in the cloud. Will be available for 12 months and doesn't rely on the on demand services (as not all channels have everything on them).

Re: Subtitles on Sky Glass

KMonty — Thu, 28 Oct 2021 21:03:08 GMT

I'm having same problem.

Tried to watch Sky Witness from playlist & can't get subtitles, although I could last week with SkyQ.
My husband relies on them so we may have to consider sending Glass TV back.
Disappointing

Re: Subtitles on Sky Glass

Digifriendly — Thu, 28 Oct 2021 22:01:01 GMT

@rscott wrote:
@JD169 wrote:
Okay. So is playlist essentially just recording like on Sky Q?

As I thought it was pulling from VoD servers such as iPlayer, All4, My5 etc as opposed to storing on a local HDD.

Thanks
It's like recording on Q, but is saved in the cloud. Will be available for 12 months and doesn't rely on the on demand services (as not all channels have everything on them).

Does this recording to cloud include BBC/ITV/C4/C5 or only certain Sky channels?

Re: Subtitles on Sky Glass

Annie+UK — Thu, 28 Oct 2021 22:02:36 GMT

@Digifriendly wrote:

@rscott wrote:

@JD169 wrote:

Okay. So is playlist essentially just recording like on Sky Q?

As I thought it was pulling from VoD servers such as iPlayer, All4, My5 etc as opposed to storing on a local HDD.

Thanks

It's like recording on Q, but is saved in the cloud. Will be available for 12 months and doesn't rely on the on demand services (as not all channels have everything on them).

Does this recording to cloud include BBC/ITV/C4/C5 or only certain Sky channels?

Check out the pinned FAQ at the top of the forum

Re: Subtitles on Sky Glass

Jon+Reeve — Thu, 28 Oct 2021 22:31:20 GMT

I have a big, big issue with Sky not bothering to subtitle UHD content.

The BBC can do it. There's no excuses Sky.

Re: Subtitles on Sky Glass

Cross+customer+ag — Wed, 10 Nov 2021 21:11:22 GMT

I am really disappointed was sold this as the best new thing in tv. Programmes drop out pucks don't work well the subtitles do not work if you add a show to the playlist I feel I have been lied to will be sending back don't waste your money they are misrepresenting the whole sky glass con

Re: Subtitles on Sky Glass

Cross+customer+ag — Wed, 10 Nov 2021 21:20:18 GMT

Subtitles are hit and miss on Sky glass at the moment especially when using playlist .

I think it appalling that Sky do not provide a service for people with hearing disabilities. It should be reported to ofcom which will be my next step because I am not enjoying using Sky glass and pay good money for such poor service.

Re: Subtitles on Sky Glass

Jayboy1990 — Wed, 10 Nov 2021 21:23:05 GMT

Considering this was slated as being great for the elderly in their keynote, my grandmother would throw this out the window if she didn't get subtitles to work consistently. I'm angry about this situation

Re: Subtitles on Sky Glass

isaacs147 — Wed, 10 Nov 2021 21:31:34 GMT

if you mean can you get subtitles on sky glass yes you can go down to settings sorry not sure what to click on there are options in settings to get subtitles up on screen it might be called accessibility click on that regards

Re: Subtitles on Sky Glass

Jayboy1990 — Wed, 10 Nov 2021 21:34:38 GMT

It's not consistent across the entire system though!

Re: Subtitles on Sky Glass

Tom-W19 — Thu, 11 Nov 2021 10:43:01 GMT

Hi Cross+customer+ag

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Subtitles on Sky Glass

Cross+customer+ag — Sat, 13 Nov 2021 07:30:15 GMT

Please restart the chat as I didn't get a chance to complete the chat previously

Re: Subtitles on Sky Glass

Chrisee — Sat, 13 Nov 2021 07:46:40 GMT

@Cross+customer+ag I have sent a message to @Tom-W19 's team asking them to reopen the chat for you.

Re: Subtitles on Sky Glass

Lisa-P1987 — Sat, 13 Nov 2021 10:30:17 GMT

Hi there @Cross+customer+ag you did mention you would prefer to call, however the chat is still active for you.

Re: Subtitles on Sky Glass

AnneO — Sun, 14 Nov 2021 21:54:29 GMT

None of my 'recorded' programs have subtitles. My mum lives with me and needs them.
im very disappointed in glass. I thought it was a tv with sky q built in. I've got no extra room sky, had to order pucks. I'm flipping fed up.

Re: Subtitles on Sky Glass

Mr+Flibbles+86 — Mon, 15 Nov 2021 10:49:58 GMT

Update – Thanks for chatting to us. We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks