topic Re: The stream is delayed compared to Sky Q and Sky + in Archive

The stream is delayed compared to Sky Q and Sky +

TommyTampon — Sun, 13 Mar 2022 16:32:52 GMT

While watching tv, the live sport in particular. I've noticed that the stream is almost a minute behind what is actually happening live. I am constantly receiving updates from sporting apps saying that something has happened in a game I am watching before I've seen actually seen it in the tv.

Re: The stream is delayed compared to Sky Q and Sky +

SKY1992bf — Sun, 13 Mar 2022 16:35:48 GMT

@TommyTampon Streaming over internet does give a delay of a couple of minutes compared to satellite broadcast

it's to be expected I'm afraid

Re: The stream is delayed compared to Sky Q and Sky +

Dazzasky — Mon, 14 Mar 2022 09:09:58 GMT

@TommyTampon wrote:
While watching tv, the live sport in particular. I've noticed that the stream is almost a minute behind what is actually happening live. I am constantly receiving updates from sporting apps saying that something has happened in a game I am watching before I've seen actually seen it in the tv.

Unfortunatley watching a "live" stream via internet will always have a delay @TommyTampon

Re: The stream is delayed compared to Sky Q and Sky +

TommyTampon — Mon, 14 Mar 2022 09:36:42 GMT

Is that the case even though my Sky Glass is connected via Ethernet cable and the Sky Broadband I'm using is the best available?

Re: The stream is delayed compared to Sky Q and Sky +

Anonymous — Mon, 14 Mar 2022 09:47:47 GMT

@TommyTampon Yes, doesn't matter about the connection, it's just general Latency.

Love the user name by the way 😂

Re: The stream is delayed compared to Sky Q and Sky +

TimmyBGood — Mon, 14 Mar 2022 10:00:02 GMT

@TommyTampon wrote:

Is that the case even though my Sky Glass is connected via Ethernet cable and the Sky Broadband I'm using is the best available?

That's the very final stage of content delivery: what you're experiencing is the cumulative delay generated in every stage of the capture, processing and data transfer chain. In the case of Glass this appears to be significantly increased compared to 'broadcast' pathways, possibly because unlike with satellite the data has to be multiplied across terrestrial load-distribution systems before it can be served to Glass devices.

Re: The stream is delayed compared to Sky Q and Sky +

stereohaven — Mon, 14 Mar 2022 20:24:29 GMT

It's a shame that Sky uses multicast to deliver it's NOW membership channels on BT TV but didn't go down this route with Glass.

The multicast version of Sky Sports Main Event on BT TV was only around 10 seconds behind the version on Sky Q when I did some testing, just about bearable and certainly better than the 60 seconds plus of unicast.

Still, that user name though... 🤣

Re: The stream is delayed compared to Sky Q and Sky +

bayardm — Sun, 20 Mar 2022 12:38:19 GMT

@TimmyBGood

Last night we had the footie, on BBC 1, on our Glass system. As I was busy in the kitchen I also had the match showing on my iPad in iplayer. It was interesting to see that iplayer was 40 seconds behind Glass.

Re: The stream is delayed compared to Sky Q and Sky +

TheStraightener — Sun, 20 Mar 2022 19:01:15 GMT

What you need to do is watch the lottery draw on sky q, dash to the shop, put those numbers on, then get back in time for the Sky Glass delayed draw and then claim your winnings.

need to think smart here guys.

Re: The stream is delayed compared to Sky Q and Sky +

Clare+Cullen — Sat, 30 Jul 2022 18:59:31 GMT

I am hugely disappointed on many counts. If we had been told there would have been a 2 min delay on life broadcast we would never have moved to Sky Glass as live sport is what we use TV for.
Further to that lack of being able to record instead of add to playlist means we are watching stuff from TV apps. Like Corrie on ITV Hub, and the recording / streaming is shocking.
As a sky customer for 12 years I feel I've currently got the worst experience. There is nothing positive about Sky Glass.

Re: The stream is delayed compared to Sky Q and Sky +

SKY1992bf — Sat, 30 Jul 2022 19:04:54 GMT

@Clare+Cullen wrote:
I am hugely disappointed on many counts. If we had been told there would have been a 2 min delay on life broadcast we would never have moved to Sky Glass as live sport is what we use TV for.
Further to that lack of being able to record instead of add to playlist means we are watching stuff from TV apps. Like Corrie on ITV Hub, and the recording / streaming is shocking.
As a sky customer for 12 years I feel I've currently got the worst experience. There is nothing positive about Sky Glass.

@Clare+Cullen glass is definitely not idea for live sporting events because has you're discovered there's a significant delay, which is the nature of the beast with all streaming services showing live sports and is not a unique flaw of sky glass

Re: The stream is delayed compared to Sky Q and Sky +

Clare+Cullen — Sat, 30 Jul 2022 19:19:28 GMT

Well that would be good to have been explained wouldn't it. And also the lack of ability to watch programmes recorded in quality. Upgrading should be about better quality not less.

Re: The stream is delayed compared to Sky Q and Sky +

GD1 — Sat, 30 Jul 2022 19:33:08 GMT

@Clare+Cullen You didn't "Upgrade" you changed from your old system to Glass

Re: The stream is delayed compared to Sky Q and Sky +

Clare+Cullen — Sat, 30 Jul 2022 19:38:47 GMT

Not how it was positioned on the sales call.
I'd quite like a sky rep to reply rather that people deployed on their behalf to balance views. I would hugely value returning to the old system, but they have told me we are too late. So customer centric.

Re: The stream is delayed compared to Sky Q and Sky +

GD1 — Sat, 30 Jul 2022 19:40:54 GMT

@Clare+Cullen No Sky rep will reply in the forum, nor are we your fellow customers "deployed" on their behalf.

You're a customer, I'm a customer also, that is all.

Re: The stream is delayed compared to Sky Q and Sky +

Clare+Cullen — Sat, 30 Jul 2022 19:46:04 GMT

So why are you so supportive of a sub optimal product?

Re: The stream is delayed compared to Sky Q and Sky +

GD1 — Sat, 30 Jul 2022 19:52:23 GMT

@Clare+Cullen Like you we can also express our opnions in what is a public forum. You don't need to agree with another persons viewpoint.

Or would you prefer everyone to agree with you?

Re: The stream is delayed compared to Sky Q and Sky +

SKY1992bf — Sat, 30 Jul 2022 19:55:31 GMT

@Clare+Cullen wrote:
Not how it was positioned on the sales call.
I'd quite like a sky rep to reply rather that people deployed on their behalf to balance views. I would hugely value returning to the old system, but they have told me we are too late. So customer centric.

@Clare+Cullen if you're prepared to keep the tv you still have the option of cancellling the tv subscription element and reverting back to Q which will connect to the glass tv via hdmi

Re: The stream is delayed compared to Sky Q and Sky +

Clare+Cullen — Sat, 30 Jul 2022 19:56:15 GMT

Ok, I appreciate that. Tell me what's better than the previous service?

Re: The stream is delayed compared to Sky Q and Sky +

GD1 — Sat, 30 Jul 2022 20:00:29 GMT

@Clare+Cullen It depends on what you want from a service, it sounds like a streaming service maybe isn't for you.

Sky Q has worked well for many years and you get all the content you previously had including UHD on the main box. If Q suited your needs I would revert back to that.

Q gives you recording to a Hard drive, Glass does not (it uses playlists).

Q delivers live channels via Satellite, Glass does not.

Q has more channels than Glass currently.