topic Re: itv hub on sky glass in Archive

itv hub on sky glass

Anonymous — Sat, 23 Oct 2021 17:28:46 GMT

the itv hub app on sky glass is really bad quality and apparently it doesn't support HD but the quality is that bad it ruins the program i'm watching on it

is anyone else having this issue or problem please comment you thoughts and problems even if there positive or negative

thanks

Re: itv hub on sky glass

sceptic101 — Sat, 23 Oct 2021 17:43:46 GMT

Yes you are definitely not the only one to notice this! ITV seem to be the worst offender as apparently the quality on BBC and C4/5 is better. Hopefully if enough people complain about it Sky will do something to improve it if they can. This service is new, and will undoubtedly have some bugs and missing features, so we can expect a lot of improvements from Sky...

Re: itv hub on sky glass

tarbat — Sat, 23 Oct 2021 17:47:13 GMT

The picture quality on ITV Hub has always been bad I'm afraid. You'd need to lobby ITV to improve the picture quality.

Re: itv hub on sky glass

Grumbs — Thu, 28 Oct 2021 12:11:40 GMT

Good point same for me the picture is off putting im having the same problem with the bbc iplayer as well is it worth having sky glass if this is not rectified, if this was told to all customers beforehand I would have kept skyq

Re: itv hub on sky glass

Aaln — Thu, 28 Oct 2021 13:09:34 GMT

I don't watch ITV so doesn't affect me.

Though my mum does and it drives her mad already.

Re: itv hub on sky glass

Aaln — Thu, 28 Oct 2021 14:53:09 GMT

Today is prime example of ITV hub problem.

Click to continue to watch a program from our Playlist, have to scroll to the episode we were watching fast forward, fast forward the ads and wait for the programme to resume then have to press left then OK to play, so miss some, and then we get a black screen and nothing happens.

Re: itv hub on sky glass

Aaln — Thu, 28 Oct 2021 15:28:01 GMT

Tried again after testing 4 and 5 playback.

Found the programme we were in the middle of.... Skipped the launch adverts...... Played back and thought i found the reason for screen going black.... The adverts were scheduled to play again but it failed to load. So pressed fast forward twice and sat for 2 minutes whilst it cycled through all their adverts.

Played for 5 mins before the screen went black again. Volume control works. Play/pause does nothing, neither does left or right.

Re: itv hub on sky glass

Agp66 — Thu, 28 Oct 2021 16:43:18 GMT

The Playlist FAQ that Sky has published today says that playlisted shows on ITV hub are all in HD, but many people on here say that is not the case.

So someone is lying. Who?

I suspect it's not the customers .

Re: itv hub on sky glass

Aaln — Thu, 28 Oct 2021 17:20:38 GMT

I can't see sky has any say in playback quality of video in 3rd party services like ITV hub.

Re: itv hub on sky glass

Chrisee — Thu, 28 Oct 2021 17:38:07 GMT

@Aaln no but Sky know exactly the data rate the system is handling.

Re: itv hub on sky glass

Aaln — Thu, 28 Oct 2021 17:44:13 GMT

But still have no control over quality you get

Re: itv hub on sky glass

Agp66 — Thu, 28 Oct 2021 18:42:59 GMT

@Aaln @From the FAQ:

"Whenever we do play back from ITV, STV C4 or BBC apps, it is in HD as default and in UHD where this is available"

Sounds like they are saying it's HD to me.

Re: itv hub on sky glass

nogimmix — Thu, 28 Oct 2021 19:08:14 GMT

ITV Hub on GLASS is definitely not HD. I'm subscribed to ITV Hub+ on Amazon Prime and that is 100% HD and so much better than the app.

Sky need to go back and view this for themselves or have a conversation with ITV.

Re: itv hub on sky glass

Laing1 — Thu, 28 Oct 2021 19:13:12 GMT

@Agp66 wrote:

@Aaln @From the FAQ:

"Whenever we do play back from ITV, STV C4 or BBC apps, it is in HD as default and in UHD where this is available"

Sounds like they are saying it's HD to me.

@Agp66 apparantly the ITV player is in HD but only 720p combined with any compression ITV may use which could affect the quality Sky are stuck really with what ITV provide

Re: itv hub on sky glass

tarbat — Thu, 28 Oct 2021 19:16:02 GMT

@nogimmix wrote:
ITV Hub on GLASS is definitely not HD.

Technically, 720P is HD. Sadly with significant compression, but still HD.

Re: itv hub on sky glass

Samantha.perkins1 — Wed, 17 Nov 2021 21:26:59 GMT

I really hate the new sky glass way of having all the channels as apps when I signed up for it I knew some channels would be apps didn't realise it would be the regular 1-5 channels I've found bbc iplayer to be quite good as is channel 4 I've not watched anything on 5 yet, but itv is awful not only do you have to get through about 20 adverts most of the programs I've been watching go back to the beginning and you can't see what you are ff so end up going past where you were also the quality is awful.
I really think this looks bad for sky as I don't think they explained it to its customers properly because If I'd known how hard work it is to just watch a program in decent quality and with the ease of sky q I'd never of switched, also I thought we got add free as part of our new contract

Re: itv hub on sky glass

Jimdoyle44 — Wed, 17 Nov 2021 21:44:50 GMT

Does this only apply to catchup and on demand programmed or is it the hub for live broadcasts too?

Re: itv hub on sky glass

LGUser — Wed, 17 Nov 2021 21:48:36 GMT

@Laing1 wrote:
@Agp66 wrote:
@Aaln @From the FAQ:

"Whenever we do play back from ITV, STV C4 or BBC apps, it is in HD as default and in UHD where this is available"

Sounds like they are saying it's HD to me.
@Agp66 apparantly the ITV player is in HD but only 720p combined with any compression ITV may use which could affect the quality Sky are stuck really with what ITV provide

Having a look at ITV Hub, it does look like 720p that is overly compressed. So it's not nearly as good as BBC iPlayer. The advantage to BBC iPlayer is that if they have something in UHD, you'll get it in UHD from the playlist.

Re: itv hub on sky glass

Sky+user110 — Wed, 17 Nov 2021 21:59:15 GMT

Whatever its broadcasted in ITV through the HUB on glass is pretty poor - aside from the fast forward of adverts - its really not even as good as SD....I found similar with older shows on HD Gold -

Re: itv hub on sky glass

LGUser — Wed, 17 Nov 2021 22:05:49 GMT

@Sky+user110 wrote:
Whatever its broadcasted in ITV through the HUB on glass is pretty poor - aside from the fast forward of adverts - its really not even as good as SD....I found similar with older shows on HD Gold -

ITV Hub is better then SD but not as good as HD because it's using 720p that's being overly compressed. So it can look like it's SD depending on the program.

For example, I watched the entire series of Inspector Morse and Lewis. They looked very good in HD from one of the ITV channels (2 or 3) . On ITV Hub, it's night and day,