topic Re: Unable to remove item from playlist in Archive

Unable to remove item from playlist

TardisBlue — Sun, 24 Oct 2021 10:01:25 GMT

Apologies if this has already been mentioned elsewhere amongst other Playlist issues.

I watched a film the other night on iplayer. Immediately upon finishing for some reason it was added to the playlist. I didn't add it myself.

in an effort to remove it, despite it already being there, I added it with the + button. After doing this, the remove option became available. So naturally clicked that but it's still sitting in my playlist.

has this bug been sorted yet? And if so, any solution? Thanks.

Re: Unable to remove item from playlist

Tom-W19 — Sun, 24 Oct 2021 11:55:09 GMT

Hi TardisBlue

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

You're welcome.

Re: Unable to remove item from playlist

shep567 — Tue, 26 Oct 2021 04:53:19 GMT

Any feedback on this, I have items in my playlist, that I cannot remove either.

👍

Re: Unable to remove item from playlist

Elmore87 — Tue, 26 Oct 2021 06:47:19 GMT

I also have the same issue

Re: Unable to remove item from playlist

discodancers — Tue, 26 Oct 2021 09:01:35 GMT

"Our support teams are aware of this issue and working to have resolved as quickly as they can."

That's from Sky Help on Twitter

Re: Unable to remove item from playlist

dbader — Fri, 29 Oct 2021 12:15:37 GMT

Whilst experimenting with my new Glass TV, i managed to add 2 shows to the playlist. One from ITV and one from BBC. I find I can remove the ITV show but not the BBC one. I know the BBC is haemorrhaging viewers, but this smacks of desperation.

I realize that Sky Glass is a new product, but it is not endearing a lot of us at present..

Re: Unable to remove item from playlist

Miklos — Fri, 29 Oct 2021 12:38:57 GMT

Guys, count me in as well! 😉

Re: Unable to remove item from playlist

Jon+Reeve — Fri, 29 Oct 2021 12:42:21 GMT

@TardisBlue Is it actually in your Playlist still or just sitting in the Play Now rail? Which would be correct

Re: Unable to remove item from playlist

dbader — Fri, 29 Oct 2021 15:49:49 GMT

Its in the playlist - ,i have 2 things in there. The ITV one has the option to Remove, the BBC one doesn't.

Re: Unable to remove item from playlist

Fraser8 — Sun, 31 Oct 2021 11:31:49 GMT

I have the same problem. A single-episode BBC documentary that I have already watched in full (i.e. to the very end) appears on the Play Now section. It was never added, and the "Add" button is available on the item details screen.

I tried to Add it then Remove it, but it still persists. It gets in the way of me finding items that I would like to see on my Play Now list.

Re: Unable to remove item from playlist

shep567 — Sun, 31 Oct 2021 11:46:36 GMT

It's a pain. I was iPlayer app today, clicked on Ridley road by error, it's now in my playlist no option to remove

stopped using the playlist now, it's not really fit for purpose, though if we as users are being used for testing it, it should change pretty quickly, as technically this is one of the main items that will be used the most

Re: Unable to remove item from playlist

Dean+H6972 — Sun, 31 Oct 2021 19:52:06 GMT

Ditto count me in too, got random xmas movies added that I can't remove

Re: Unable to remove item from playlist

Ramanujan1729 — Sun, 31 Oct 2021 20:04:35 GMT

There is a quite comprehensive FAQ section pinned to the top of this forum. It answers a lot of questions to do with the playlist. If something is on in the Play Now rail and you have started to watch it, you cannot remove it, however, if you do not watch it again it will "fall off" the rail in time as you add and watch other shows.

Hope that is of some help. I'm sure Sky will soon be updating the playlist system and improving it.

Re: Unable to remove item from playlist

WG+Wright — Sun, 31 Oct 2021 20:07:43 GMT

Count me in as well please. I have a number of items on my Play Now Rail that are not in my Playlist but can't get rid of them!!

Re: Unable to remove item from playlist

Edmiller — Sun, 31 Oct 2021 20:27:12 GMT

We are also having an issue with removing watched items from our playlist. There is no remove button despite the help video saying that there is and that this is the way to do it. We watch a program right to the last minute thinking it would natually disappear but this doesn't work either. Anyone else experiencing this ?

Re: Unable to remove item from playlist

nogimmix — Sun, 31 Oct 2021 21:24:11 GMT

I am very sure Sky will improve the Playlist with the option to remove items on the list, hopefully sooner than later.

Re: Unable to remove item from playlist

Sooze62 — Wed, 10 Nov 2021 21:41:08 GMT

I'm having the same problem; programmes adding to playlist for no reason & unable to delete! Needs sorting asap. This really lets the experience of sky glass down. It doesn't bump the programmes to the front of the playlist on a new episode either, as previously stated, so have to scroll through programmes (that want to delete) together to the latest episodes. Annoyed.

Re: Unable to remove item from playlist

leopard+lady — Thu, 11 Nov 2021 20:29:55 GMT

Exactly the same issue. The biggest bugbear so far in front of not turning on when entering room and not being able to put on bbc channels with voice control

Re: Unable to remove item from playlist

WG+Wright — Fri, 12 Nov 2021 10:13:27 GMT

@leopard+lady @TardisBlue @Sooze62 @nogimmix @Edmiller Looks like the issue with being able to remove items from iPlayer on the Play Now has been sorted by Sky. Watched the latest episode of Shetland to the end last night and afterwards it was removed automatically from Play Now.

Hope that helps?

Re: Unable to remove item from playlist

leopard+lady — Fri, 12 Nov 2021 11:18:56 GMT

My main issue is not being able to remove things I havent put on my playlist but don't want to watch. There are more of them on there than things I actually have put on myself.