topic Re: Speaker tests on you tube - anyone else getting no bass sounds? in Archive

Speaker tests on you tube - anyone else getting no bass sounds?

Bartopia — Thu, 25 Nov 2021 13:24:00 GMT

As many people are reporting I'm not overly impressed with the sound on my Sky glass 65". It seems Rather thin and lacking in bass and worse than my previous Sky Soundbox.

Anyways, I have tried running some of the speaker tests on you tube this morning and on vast majority of tests, 5.1 / 7.1 etc and other formats I am getting no sound at all when the LFE channel is meant to be playing bass. The other channels all play fine including side and above surround etc.

Is this a limitation of you tube or is it a possible issue with my TV? I would be really interested to hear what other people are getting before I call sky!

Many thanks.

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Paul+Siwek — Thu, 25 Nov 2021 15:36:37 GMT

So we can make this a fair assesment, please post the video link you where using so we can all compare to it. and then give our thoughts.

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Gothorp+23 — Thu, 25 Nov 2021 18:11:41 GMT

I've just done a test my myself on YouTube using the link I've provided and when it got to subwoofer one let's just say it was **bleep**........thank God my replacement is coming on Friday 🤞🤞

https://youtu.be/_TX--Fku9NQ

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Gothorp+23 — Thu, 25 Nov 2021 18:28:11 GMT

FYI I've just done the same test on my android phone via a JVC Bluetooth party speaker 105w peak/ 50w RMS and not even on full volume the bass was so rich and clearly out doing the sound quality on the sky glass

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Jayboy1990 — Thu, 25 Nov 2021 18:54:41 GMT

🤔 Iv just done this and the bass speaker seems to be non existent. **bleep**

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Gothorp+23 — Thu, 25 Nov 2021 19:04:19 GMT

@Jayboy1990 if that's the case I'd be ringing vsky and asking for a replacement asap 👍👍

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Jayboy1990 — Thu, 25 Nov 2021 19:06:10 GMT

On the phone now.

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Gothorp+23 — Thu, 25 Nov 2021 19:09:49 GMT

@Jayboy1990 good luck just tell them this isn't as advertised and keep on at them, they will send a replacement 🤞🤞

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Jayboy1990 — Thu, 25 Nov 2021 19:33:10 GMT

@Gothorp+23 Thanks for your input. Went through some reboots and resets. Suddenly the bass speaker is kicking!

Going to keep an eye on it but it improved 10 fold immediately!

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Gothorp+23 — Thu, 25 Nov 2021 20:02:01 GMT

@Jayboy1990 awesome😁😁 pleased that was a easy fix, so your thoughts on the quality of the subwoofer in the TV?? Did you do a factory reset or just a sound reset??

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Jayboy1990 — Thu, 25 Nov 2021 20:17:54 GMT

The bass speaker is definitely better and noticeable difference now when listening with bass boost on as opposed to off.

Some of the YouTube test videos are known not to work as a test for the sky glass - I didn't understand the tech explanation for this as it was crazy over the top of my head 😂

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Paul+Siwek — Thu, 25 Nov 2021 20:18:17 GMT

Yeah I just did this test, and it sounds like the sub has blown. It was awfull, and o lying had it at about 25% volume. I'm thinking that a batch of them were damaged or something. It's not like the sub can be poked or prodded from the outside.

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Jayboy1990 — Thu, 25 Nov 2021 20:20:47 GMT

They had me run a Dolby one and when the sub was under test in the video it sounded incredible.

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Gothorp+23 — Thu, 25 Nov 2021 20:55:42 GMT

@Jayboy1990 what kinda reset did you do to get your subwoofer to work ?

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Bartopia — Thu, 25 Nov 2021 20:55:50 GMT

@Jayboy1990 Do you have a link to the Dolby one that they had you run?

Can you give some more information on exactly what reboots / resets they asked you to perform please?

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Jayboy1990 — Thu, 25 Nov 2021 21:06:26 GMT

Had to unplug and leave it briefly after resetting all sound settings on glass then plug back in.

then had to go through settings again and setup then reset, repeat process.

Then they did some checks on their end by taking my mac address etc. my device rebooted without me doing anything (so unsure of what they did).

I don't have access to the link for the Dolby video, I shall try and get back to you all on that one.

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Jayboy1990 — Thu, 25 Nov 2021 21:09:43 GMT

This was the Dolby test:

https://youtu.be/PqVCPE8_ntE

there were others including songs and trailers with lots of bass.

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Gothorp+23 — Thu, 25 Nov 2021 21:12:43 GMT

@Jayboy1990 thanks for the reply am gonna try and do the reset like you've done in a bit and see if it'll make any difference 🤞🤞🙏🙏

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Jayboy1990 — Thu, 25 Nov 2021 21:15:23 GMT

Best of luck. If it is faulty at least you can get a new glass.

The agents first comment on the phone was that he wasn't trying to get out of replacing as they absolutely will if it's required. But, they wanted to go through this troubleshooting first.

very impressive service tbf.

Re: Speaker tests on you tube - anyone else getting no bass sounds?

Gothorp+23 — Thu, 25 Nov 2021 21:19:24 GMT

Yeah my replacement is coming Saturday but the 2 sky tech s I spoke to never asked me to do any sort of reset like what you've had to do.

Am just hoping that this replacement is ok sound wise and picture quality wise as CBA with my hassle, kinda hoping a reset might do the trick then i can ring them up and cancel the replacement 😂😂