topic Re: Itv hub signing out in Archive

Itv hub signing out

Jayboy1990 — Thu, 03 Feb 2022 18:01:30 GMT

Has anybody had any experience of itv hub signing them out all the time?

Everytine I launch the app it asks me to link my account.

Would like to try and get this sorted before I call sky!

Thanks

Re: Itv hub signing out

Jayboy1990 — Thu, 03 Feb 2022 20:19:12 GMT

Is anybody that uses ITV hub willing to do me a favour?

In ITV hub type 0 0 0 0 8 8 8, a box with ITV information pops up. Could you post what the version and build numbers are please?

Thanks in adavance.

Re: Itv hub signing out

Rick6082 — Thu, 03 Feb 2022 20:56:10 GMT

Mine is

Build 1589

Version 2.81.1

Re: Itv hub signing out

Jayboy1990 — Thu, 03 Feb 2022 20:59:55 GMT

OK, thank you mine is the same but keeps asking me to sign in everytime i launch the damn thing.

Have no idea what is causing it.

My Glass did update to QS004 though too

Re: Itv hub signing out

Jayboy1990 — Thu, 03 Feb 2022 21:11:14 GMT

@Rick6082 May i ask what your Software version is please?

Re: Itv hub signing out

Rick6082 — Thu, 03 Feb 2022 21:15:11 GMT

Re: Itv hub signing out

Jayboy1990 — Thu, 03 Feb 2022 21:22:42 GMT

You on 002,003 or 004 glass software?

Re: Itv hub signing out

Rick6082 — Thu, 03 Feb 2022 21:25:31 GMT

Still on 002.

Re: Itv hub signing out

Jayboy1990 — Thu, 03 Feb 2022 21:26:41 GMT

Thanks, I hope this didn't become a widespread issue. But if it doesn't I think I'll be left without a working itv hub 😂

Re: Itv hub signing out

Rick6082 — Thu, 03 Feb 2022 21:30:36 GMT

It doesn't sound an encouraging start if it is linked to the new software 🤣

Re: Itv hub signing out

Ravilious — Fri, 04 Feb 2022 01:27:12 GMT

I was looking for a solution to what appears to be the same problem: ITV Hub is signing out of my account everytime I switch to another channel/app. However, I'm not using a Sky Glass TV, but a new, just out of the box, Samsung. I thought it might be helpful to you to know that your problem might not be a Sky Glass issue, but an ITV Hub one.

Re: Itv hub signing out

BigBob65 — Fri, 04 Feb 2022 12:52:09 GMT

@Jayboy1990 Yes I'm having the same issue since yesterday

Re: Itv hub signing out

Jayboy1990 — Fri, 04 Feb 2022 12:57:06 GMT

Can i ask for your software version found in Settings -> System management.

And

When you load ITV hub type 0 0 0 0 8 8 8 then post the version and build number please?

@BigBob65

Re: Itv hub signing out

BigBob65 — Fri, 04 Feb 2022 13:07:29 GMT

@Jayboy1990

Build 1589

version 2.81.1

sky glass software version QS002.08.0P

Re: Itv hub signing out

Jayboy1990 — Fri, 04 Feb 2022 13:09:32 GMT

@BigBob65 Thanks thats very helpful.

Re: Itv hub signing out

Mark-Br — Fri, 04 Feb 2022 16:20:46 GMT

@Ravilious wrote:

I was looking for a solution to what appears to be the same problem: ITV Hub is signing out of my account everytime I switch to another channel/app. However, I'm not using a Sky Glass TV, but a new, just out of the box, Samsung. I thought it might be helpful to you to know that your problem might not be a Sky Glass issue, but an ITV Hub one.

The info that you've all shared in this thread has been passed on, but I suspect you've worked out the root cause. 🙂

Re: Itv hub signing out

Deedee36 — Fri, 04 Feb 2022 16:25:11 GMT

Same problem for me on puck with qs003 software

Re: Itv hub signing out

Jayboy1990 — Fri, 04 Feb 2022 16:26:11 GMT

I don't know the technical reasons why apps need us to sign in when we are already logged into a sky service!

Seems bonkers to need more logins.

Re: Itv hub signing out

Jayboy1990 — Fri, 04 Feb 2022 16:32:53 GMT

Just received email from ITV

ITS FIXED.

they said it was a sign in loop that has been fixed.

could others test and report back please.

Thanks

Re: Itv hub signing out

BigBob65 — Fri, 04 Feb 2022 16:43:04 GMT

@Jayboy1990

Yes mine's working again!! Cheers