topic Re: Well sadly i'm finished in Archive

Well sadly i'm finished

techman9 — Mon, 11 Jul 2022 14:06:37 GMT

Got glass in November and been fighting the good fight ever since, I really like the concept of Glass but it's just too unreliable for day to day use.

I have been in touch with Sky Tech for months now but alas nothing has changed. Today I finally arranged return of my Sky Glass. I am very disappointed as I liked the concept but the reboots, issues spoil the purpose of what a TV should provide.

It's a major inconvenience because I now have to get a new TV by Thursday as this was my main TV.

My advice to newcomers:

Do you research and read the forums, make sure Glass is what you expect it to be and be prepared to have some growing pains as the product develops.
If you are unhappy tell Sky, the more people who express their issues with them might help with them eventually being resolved.

These forums are full of helpful posts that can assist you moving forward.

I appologise to those I have had my battles with during these months expecially @Chrisee was nothing personal, just frustrations with a product I had super high hopes for, that ended up disappointing.

Finally has anyone got any experience re: LG OLED55C2 I am looking to get one of these but have no clue where to go from now on or does anyone have any TV recommendations ?

Re: Well sadly i'm finished

Chrisee — Mon, 11 Jul 2022 15:20:57 GMT

@techman9 if I was in the market for a new TV I would be looking at the C2 myself. My older C9 has been excellent. Not perfect of course nothing is but the C2 looks to give good performance at a sensible price using proven technology.

My experience with Glass has been very different but if I had the issues you had I would have been back onto Sky Q in days. You make very sensible points that Glass is not for everyone and Sky have not exactly excelled in the support for the new system.

I genuinly wish you the best of luck in getting a solution that suits your use case,.

Re: Well sadly i'm finished

M3rk — Mon, 11 Jul 2022 15:33:22 GMT

@techman9 i would say if you want to save yourself a few bob, go for the C1, i saw both before picking, and tbh i couldn't tell the different ...apart from the ££££..lol

Also if you're lucky they have started putting in the newer evo screen into the C1, which is of the same family as the C2, so bit brighter and newer tech. but as said i couldn't tell the difference.

my advice, save the money and buy a decent sound bar to go with the C1, thats what ive done 🙂

Re: Well sadly i'm finished

GD1 — Mon, 11 Jul 2022 15:37:08 GMT

@techman9 At least you gave it a fair shot and it just isn't working out for you.

Some good advice for new customers 🙂

Re: Well sadly i'm finished

Doc5907 — Mon, 11 Jul 2022 17:42:03 GMT

@techman9 wrote:
Got glass in November and been fighting the good fight ever since, I really like the concept of Glass but it's just too unreliable for day to day use.

I have been in touch with Sky Tech for months now but alas nothing has changed. Today I finally arranged return of my Sky Glass. I am very disappointed as I liked the concept but the reboots, issues spoil the purpose of what a TV should provide.

It's a major inconvenience because I now have to get a new TV by Thursday as this was my main TV.

My advice to newcomers:

Do you research and read the forums, make sure Glass is what you expect it to be and be prepared to have some growing pains as the product develops.
If you are unhappy tell Sky, the more people who express their issues with them might help with them eventually being resolved.
These forums are full of helpful posts that can assist you moving forward.

I appologise to those I have had my battles with during these months expecially @Chrisee was nothing personal, just frustrations with a product I had super high hopes for, that ended up disappointing.

Finally has anyone got any experience re: LG OLED55C2 I am looking to get one of these but have no clue where to go from now on or does anyone have any TV recommendations ?

@techman9 you've done well to get a return & refund if you've had it since November.

The LG C2 is a good choice as its highly rated by the main reviewers, one example being :

LG C2 review rtings

Re: Well sadly i'm finished

fizzdisco — Mon, 11 Jul 2022 18:50:32 GMT

@techman9

A very wise decision. Any OLED TV will certainly show up the inadequacies of Glass.

I can highly recommend Richer Sounds as a place to buy one from. Next day delivery is often available, as well as free 6 year warranties.

Re: Well sadly i'm finished

techman9 — Tue, 12 Jul 2022 04:44:38 GMT

@Chrisee Thank you the C2 does look the best fit.

Re: Well sadly i'm finished

techman9 — Tue, 12 Jul 2022 04:45:52 GMT

@M3rkThanks I did look at that model too, It's between the 2 although I am steering more towards the C2 I just have to make up the difference between the glass refund and the C2 price. I won't be changing for many years to come so might as well push the boat out a bit!

Re: Well sadly i'm finished

techman9 — Tue, 12 Jul 2022 04:48:06 GMT

@GD1Trust me I tried, I so wanted it to work, when it was launched it was perfect for my needs, but these constant issues finally finished me off. To be fair the Sky team I have been dealing with one person inparticular has been great.

You just have to sell your case be calm and polite and let them try and diagnose, they happily excepted it back in the end (in june they sent an email in writing) but I decided to give it to the next update to see if it fixed at least 1 or 2 issues, sadly my Netflix wooes continue so enough was enough.

Re: Well sadly i'm finished

techman9 — Tue, 12 Jul 2022 04:49:24 GMT

@fizzdisco Thanks, really enjoyed your posts, keep on the good fight 🙂

I will keep a look out for the standalone pucks hopefully by the time they are released they will be a bit more stabler, I won't be jumping in the deep end this time though!

Re: Well sadly i'm finished

Suskha — Tue, 12 Jul 2022 11:10:43 GMT

@fizzdisco wrote:
@techman9
A very wise decision. Any OLED TV will certainly show up the inadequacies of Glass.
I can highly recommend Richer Sounds as a place to buy one from. Next day delivery is often available, as well as free 6 year warranties.

All OLED TVs will do this as they use a far superior display tech

Re: Well sadly i'm finished

techman9 — Tue, 12 Jul 2022 11:49:34 GMT

@Suskha Ordered Today went for the C2 55" as I like the size of the glass I have.

My first dip into OLED so am looking forward to see the difference 🙂

Re: Well sadly i'm finished

Suskha — Wed, 13 Jul 2022 07:33:01 GMT

@techman9 wrote:
@Suskha Ordered Today went for the C2 55" as I like the size of the glass I have.
My first dip into OLED so am looking forward to see the difference 🙂

OLED will blow you away I was an early adoptor several years ago and the tech has got better every year since then.

Re: Well sadly i'm finished

Dazzasky — Wed, 13 Jul 2022 10:06:30 GMT

You will love having an Oled, the picture quality is unrivalled @techman9

Re: Well sadly i'm finished

techman9 — Wed, 13 Jul 2022 12:11:05 GMT

@Dazzasky Fantastic! Can't wait. Is burn-in an issue still, thats been playing on my mind ?

Re: Well sadly i'm finished

techman9 — Wed, 13 Jul 2022 12:12:15 GMT

On another note, they cancelled my package immediately (which I wasn't expecting), so the TV has been in app mode (no sky) since yesterday, It actual feels more stable and quicker than before and funnily enough no issues at all last night very bizarre.

Re: Well sadly i'm finished

Jporch316 — Wed, 13 Jul 2022 12:36:59 GMT

Are you keeping the tv?

Re: Well sadly i'm finished

techman9 — Wed, 13 Jul 2022 12:44:26 GMT

@Jporch316 no it's going back tommorow.

Re: Well sadly i'm finished

M3rk — Wed, 13 Jul 2022 12:46:30 GMT

@techman9 Was same, wasn't expecting the service to stop straight away , I must admit though , was left with more than expected, after reading on here if you cancel you're left with a dumb TV , still had access to all my apps, all be it via a reduced menu screen though.

...but I would have bought my replacement earlier if I'd known that , we ended up with a couple of days gap, nothing that drastic.

One thing I've also done, in the interim , whilst I wait for the sky streaming puck to be released, is changed the LNB on my sky dish so the TV can receive freesat properly, if you leave the sky q one on there then it's not compatible. Takes 5 mins and is super easy to do .

Re: Well sadly i'm finished

Jporch316 — Wed, 13 Jul 2022 12:49:03 GMT

There was another post in here somewhere where a user had cancelled glass but kept the tv and sky sent them a new glass remote with direct app buttons. Wanted to confirm that was accross the board .......