topic Re: Who's switching from Q to Stream? in Archive

Who's switching from Q to Stream?

fizzdisco — Sun, 02 Oct 2022 15:49:46 GMT

So has anyone currently with Q already phoned up and got a Sky Stream puck delivered & activated?

I'm curious to know how Sky have been dealing with it in this soft launch period, particularly as customers seem to be being charged quite widely varying costs compared to what was stated in Sky's initial press release.

Has anyone who is mid-contract on Q been offered and accepted a Sky Stream puck? If so, have you had to agree to an 18 month contract on Sky Stream? Did your Q service stop immediately after puck activation?

Re: Who's switching from Q to Stream?

Jporch316 — Sun, 02 Oct 2022 16:12:53 GMT

Tell us the truth @fizzdisco

you are thinking of making the change ......😂

Re: Who's switching from Q to Stream?

GD1 — Sun, 02 Oct 2022 16:13:43 GMT

@fizzdisco As with Glass if you move to Stream your Q subs are cancelled automatically as soon as you activate Glass/Stream subs..

Re: Who's switching from Q to Stream?

fizzdisco — Sun, 02 Oct 2022 16:16:44 GMT

@Jporch316 wrote:
Tell us the truth @fizzdisco

you are thinking of making the change ......😂

LOL. You've sussed me @Jporch316 !

Truth be told - it's only so I can get rid of my TV contract completely much sooner! In an ideal world I want the Q box gone - have a Stream puck for a month, then dump the whole lot.

I'm curious to see if I can do that with 7 or 8 months left on my Q contract...

Re: Who's switching from Q to Stream?

fizzdisco — Sun, 02 Oct 2022 16:19:16 GMT

@GD1 wrote:
@fizzdisco As with Glass if you move to Stream your Q subs are cancelled automatically as soon as you activate Glass/Stream subs..

Yeah I know that, but I want to know if it's possible whilst mid-Q contract, without signing up to 18 months of Stream... A month will be more than adequate.

I really can't be bothered to phone them and ask. 😁

Re: Who's switching from Q to Stream?

Jporch316 — Sun, 02 Oct 2022 16:21:40 GMT

Do it on your MySky app should give you all the t&c s before you commit

Re: Who's switching from Q to Stream?

SKY1992bf — Sun, 02 Oct 2022 17:39:04 GMT

@fizzdisco wrote:
@GD1 wrote:
@fizzdisco As with Glass if you move to Stream your Q subs are cancelled automatically as soon as you activate Glass/Stream subs..

Yeah I know that, but I want to know if it's possible whilst mid-Q contract, without signing up to 18 months of Stream... A month will be more than adequate.
I really can't be bothered to phone them and ask. 😁

@fizzdisco We've seen or heard nothing to suggest that the process of switching mid contract will be any different

their appears from the press release two options a rolling contract and 18 months

rolling option is dearer subs wise than contract option

Re: Who's switching from Q to Stream?

Jporch316 — Sun, 02 Oct 2022 16:23:45 GMT

Not sure if the 3 month free offer is available on a rolling contract though

Re: Who's switching from Q to Stream?

fizzdisco — Sun, 02 Oct 2022 16:36:30 GMT

@Jporch316 wrote:
Not sure if the 3 month free offer is available on a rolling contract though

The 3 month free offer is just currently on Glass - there's no online option to purchase just a Stream puck yet.

I'd be more than happy to pay for a month - just so I can experience the full Sky Stream service in all its glory in my own home! Then just use the puck as a coaster on my desk, or a little platform for my Apple TV 4K box to sit on... 😎

@SKY1992bf I've seen something which stated that people switching from Q mid-contract could only do so if they signed up for 18 months... I'm thinking that the systems to necessitate this are probably not up and running correctly yet... so I may try my luck!

Re: Who's switching from Q to Stream?

Dazzar51 — Sun, 02 Oct 2022 19:14:39 GMT

Wish I could send the tv and the pucks all back as not what it was meant to be ,

Re: Who's switching from Q to Stream?

Floydianslip — Sun, 02 Oct 2022 19:43:29 GMT

I'm having 2 pucks delivered tomorrow, after having had Q since it was released I hope its the right move. I have rock solid internet (BT Full Fibre FTTP) and streaming on other devices is flawless. Anyway fingers crossed 🤞

Re: Who's switching from Q to Stream?

McMucker — Sun, 02 Oct 2022 19:51:01 GMT

I've moved to stream (£30 per month instead of £54.99 for q) the sign up process from a cost perspective can be a bit of a mishmash, I assume this is because we're in soft launch, I wasn't offered an 18 month contract, not that I would as I want complete control and prefer the 31 day rolling

@fizzdisco I had 15 months left on my

contract and I can confirm I have been released from it with no fuss. The only thing to watch out for is the double charges for old and new contracts on the first month and then the subsequent re-credit to your account.

Re: Who's switching from Q to Stream?

tarbat — Sun, 02 Oct 2022 21:11:09 GMT

This does seem to be the easiest way to get out of a long-term Sky Q contract at minimum cost.

Re: Who's switching from Q to Stream?

Doc5907 — Sun, 02 Oct 2022 21:21:02 GMT

@fizzdisco wrote:
So has anyone currently with Q already phoned up and got a Sky Stream puck delivered & activated?

@fizzdisco your post should be the first question in a new Sky TV discussion area menu called Sky stream..

The question has been asked..

Re: Who's switching from Q to Stream?

J+Kirkman — Mon, 03 Oct 2022 13:05:18 GMT

If you’re already under contract with Sky Q, you can’t, unfortunately, break the contract and switch to Sky Stream’s 31-day rolling contract.

However, Sky Q customers who are currently in an 18-month contract can opt to start a new 18-month contract with Stream, in place of their Sky Q contract.

Re: Who's switching from Q to Stream?

J+Kirkman — Mon, 03 Oct 2022 13:07:43 GMT

@fizzdisco

If you’re already under contract with Sky Q, you can’t, unfortunately, break the contract and switch to Sky Stream’s 31-day rolling contract.

However, Sky Q customers who are currently in an 18-month contract can opt to start a new 18-month contract with Stream, in place of their Sky Q contract.

Re: Who's switching from Q to Stream?

fizzdisco — Mon, 03 Oct 2022 13:08:13 GMT

@J+Kirkman wrote:

If you’re already under contract with Sky Q, you can’t, unfortunately, break the contract and switch to Sky Stream’s 31-day rolling contract.

However, Sky Q customers who are currently in an 18-month contract can opt to start a new 18-month contract with Stream, in place of their Sky Q contract.

Clearly not the case as a few posts up you'll see that @McMucker had 15 months remaining on his Q contract and switched to a 31 day rolling contract on Stream.

It's the usual chaotic organisation of Sky's subscription systems which clearly aren't ready yet.

Re: Who's switching from Q to Stream?

J+Kirkman — Mon, 03 Oct 2022 13:12:04 GMT

@McMucker was possibly on Sky's VIP customer list who get all the good offers and early access to products before release.

Re: Who's switching from Q to Stream?

fizzdisco — Mon, 03 Oct 2022 13:17:36 GMT

@J+Kirkman wrote:
@McMucker was possibly on Sky's VIP customer list who get all the good offers and early access to products before release.

Nope. Anyone can currently ring up Sky or go into a Sky shop and get a puck. The VIP thing is a marketing gimmick. It creates the illusion that you are somehow better than others, but you're not.

Offers are open to everyone - it's just dependent on who you speak to and how generous they're feeling. Other customers have been given different deals, some pay more, some pay less, just like on Q.

Re: Who's switching from Q to Stream?

McMucker — Mon, 03 Oct 2022 13:26:37 GMT

@J+Kirkman It seems like they are having a lot of trouble with the pricing / package at the moment. I think this is due to only having trianing 1 day before the announcement (or so I'm told by the rep)

I've checked on my account and I dont see any information about an 18 month contract and it looks like I can remove all services. I think it really depends on who you talk to and the trianing they've had, perhaps I was just lucky.

I'm sure others on this forum can confirm what package they have signed up for.