topic Re: No Live Channels/Channels freezing on Glass & Stream 4/6 in Archive

No Live Channels/Channels freezing on Glass & Stream 4/6

GD1 — Sun, 04 Jun 2023 10:18:48 GMT

Thread created with relevent title

Sky glass won’t load tv programmes

OzOz76 — Mon, 06 Jun 2022 20:24:54 GMT

Sky glass won't load tv programmes, was watching series on Netflix then couldn't load next episode, went back to normal tv won't load any shows. Screen goes clack. I have 145mps so not internet, can watch on my tablet too... anyone know issue?

Re: Sky glass won’t load tv programmes

Chrisee — Tue, 07 Jun 2022 04:51:18 GMT

@OzOz76 unfortunately having decent internet speed at your router does not mean thst the speed at the TV is sufficient. Run the speed test in the Netflix app Get Help section.

Re: Sky glass won’t load tv programmes

Mr+Flibbles+86 — Tue, 07 Jun 2022 11:17:44 GMT

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you

Re: Sky glass won’t load tv programmes

Lisa-P1987 — Thu, 09 Jun 2022 15:09:05 GMT

Update – We are still looking to help you OzOz76. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: Sky glass won’t load tv programmes

Bisto88 — Mon, 04 Jul 2022 18:56:33 GMT

I have the exact same problem. Was there a fix for this?
not impressed to say the least as I've only had sky glass a couple of weeks

Re: Sky glass won’t load tv programmes

Gonzilafo07 — Tue, 05 Jul 2022 07:57:56 GMT

I will be happy to assist you with that. Please try the following steps in order to resolve the issue:

Restart your Smart TV and your router.
Once the TV has restarted, please check if any software updates are available on the TV and on the Prime Video app.
If no updates are available, go to the settings on your Settings> Locate applications> and find the Prime Video app.
Try clearing the Cache and Data on the Prime video app.
If the issue is not resolved, please uninstall the app and re-install it again.

Re: Sky glass won’t load tv programmes

Phoenixfire69 — Fri, 11 Nov 2022 23:36:41 GMT

I have a simular issue in that it won't load certain TV programmes. The so called Fix on ny Prime Video app I nowhere to be found in the settings tab on the app. So really no help at all. Can someone help with another way other than via Prime Video.

Re: Sky glass won’t load tv programmes

Jporch316 — Sat, 12 Nov 2022 08:39:34 GMT

@Phoenixfire69

Are you using 3 internet by chance ?

if so there are known issues which are being investigated . there's a separate thread with some workaround s that may work

Re: Sky glass won’t load tv programmes

Phoenixfire69 — Sat, 12 Nov 2022 09:42:25 GMT

Yes I am but I have really high speeds on standard.

Re: Sky glass won’t load tv programmes

Jporch316 — Sat, 12 Nov 2022 11:31:32 GMT

@Phoenixfire69

Check out the last few pages of the thread below for some workaround

https://helpforum.sky.com/t5/Glass-Stream/Just-getting-please-waiting-for-your-program-to-load/td-p/4130738

Re: Sky glass won’t load tv programmes

MrsSandra62 — Thu, 09 Mar 2023 06:57:01 GMT

My sky glass tv just cut out last night everything else works on my three broadband it says I'm connected however I cannot watch tv programs my playlist has disappeared and no apps will work just a dark screen. It's been like this for 14 hours now

Re: Sky glass won’t load tv programmes

EmilyB0204 — Fri, 10 Mar 2023 15:45:07 GMT

Mines just done the same! Can't watch any tv program or anything on the apps- when I chose a program it just goes blank.

No Live TV on Sky Stream Puck

Lamon — Sun, 04 Jun 2023 09:47:19 GMT

Hi Everyone

This morning i tried to acces the live TV channels on my Sky Streaming Puck. I couldnt so I rang Sky.

Now lets bear in mind that ive already rebooted router and the sky puck - to no avail. I checked wether any of the other apps i.e. Netflix YouTube etc were working. they were all working plus download speed was 87Mbps - so basically iI could pin point it down to two things; a faulty puck box or simply a technicla fault with sky.

All this done before calling Sky.

Sky operarative tried their best but basically didnt have any idea of what is causing this issue.

After a whole hour of rebooting restarting blah blah blah the operative ordered me a new puck.

Note to sky - Get to the bottom of your issues - its not attractive not knowing how and whay your systems fail at times. There have been enough customers complaing about this specific issue.

Re: No Live TV on Sky Stream Puck

Theoldsloth — Sun, 04 Jun 2023 09:53:00 GMT

@Lamon

My live streaming has just gone off so sounds like a sky problem.

Re: No Live TV on Sky Stream Puck

Carlyhud — Sun, 04 Jun 2023 09:56:45 GMT

Same my sky stream won't play live channels getting a joke I had no broadband for two hours yesterday , now no TV today every month there is allways a problem

Re: No Live TV on Sky Stream Puck

andrew1990-1990 — Sun, 04 Jun 2023 09:58:12 GMT

Having same problem since last night .. live keeps cutting out and showing wait for programme to load .. sound seems to play but picture cuts in and out

Re: No Live TV on Sky Stream Puck

monkeykong1234 — Sun, 04 Jun 2023 09:58:15 GMT

No love tv on Sky Glass either. Went off about 10 mins ago... really glitchy now.

Re: No Live TV on Sky Stream Puck

GD1 — Sun, 04 Jun 2023 09:59:24 GMT

@Lamon Your 2 other posts have been removed from the other threads you added to as crossposting isn't helpful.

Re: No Live TV on Sky Stream Puck

Angel+83 — Sun, 04 Jun 2023 10:00:32 GMT

Our puck has just lost all signal we can get BBC one but that's it 😞

I've restarted it but it's done nothing.

Removed the internet cable and nothing.

I've been up since 3.00 am I don't need this