topic Re: ITV X stopping and going to Sky home page in Archive

ITVX problems since 31/3

GMHarper — Mon, 03 Apr 2023 10:55:51 GMT

Is anyone else suffering from constant problems with ITVX?

I was just watching Celebrity Catchphrase on pause when it just decided to tell me I needed to upgrade my subscription to continue to watch the program.

Now since the program has ended, I can't watch it and now it doesn't appear on the program list, nor can I search for it in the app!

ITVX really is the worst thing about Sky Glass to be honest, we rarely have a single program without some issues.

Recently, it has started to shut down partway through 'recorded' programs, usually at an advert break and then stopping the program from being restarted at all.

Moderator note: subject of thread updated to better reflect the conversation

Re: ITVX keeps failing

Fothergill1 — Sat, 01 Apr 2023 20:11:51 GMT

@GMHarper I fully agree about ITVX being rubbish. I am also experiencing the "Shutdown" you refer to which only started today.

I am currently watching "Six Four" (very good BTW) but every time it comes to the adverts ITVX crashes and it takes me to the App icon on my Glass home page. I can easily open the app again and continue watching the programme but it is really annoying. This sounds as though it is the same problem as you are experiencing.

I suspect ITVX have just done some work on the App as another posting I read on the forum earlier today said that their ITVX Premium had improved when it came to the add skipping.

Re: ITVX keeps failing

Lemo33 — Sun, 02 Apr 2023 17:58:42 GMT

I have the same problem which only started on 31st March. Very annoying. Itv hub was rubbish and now itv x which is suposed to be a better version is rubbish too. I don't have this problem with any other app. Totally ruins the sky glass experience!

Re: ITVX keeps failing

82bit — Sun, 02 Apr 2023 18:36:31 GMT

Keeps crashing the app for me, right before the ad breaks. Very annoying, considering there's so many of them!

Sky Glass keeps stopping on ITVX

markfrank — Sun, 02 Apr 2023 19:39:29 GMT

Is anyone experiencing itvx programmes stopping and closing. Is this a problem with ITVX or the TV?

Re: ITVX keeps failing

scabby1973 — Sun, 02 Apr 2023 19:52:40 GMT

Fed up now with this sky glass keeps crashing

Itvx is constantly crashing

Worse purchase I've ever made sky glass is crap

ITV X stopping and going to Sky home page

JenQ — Sun, 02 Apr 2023 20:42:53 GMT

Happened twice whilst watching Grace - only a few second from advert break, stops and goes to Sky homepage....any ideas?

Re: ITV X stopping and going to Sky home page

Tim+Adams — Sun, 02 Apr 2023 21:20:05 GMT

Hi @JenQ

Have you tried switching it off at the socket, wait a few mins then back on?

Thanks,

Tim

Re: ITV X stopping and going to Sky home page

Fothergill1 — Sun, 02 Apr 2023 21:59:37 GMT

@JenQ

Don't panic it is not your Glass / Stream it is a problem with the ITVX app. The same thing has been happening to a number of people including me and is the subject of the following thread.

https://helpforum.sky.com/t5/Glass-Stream/ITVX-keeps-failing/td-p/4270231

Re: Sky Glass keeps stopping on ITVX

Fothergill1 — Sun, 02 Apr 2023 22:17:25 GMT

@markfrank

There is currently a problem with the ITVX app and what you describe has been happening to a number of people (including me) and is the subject of the following threads.

https://helpforum.sky.com/t5/Glass-Stream/ITVX-keeps-failing/td-p/4270231

https://helpforum.sky.com/t5/Glass-Stream/ITV-X-stopping-and-going-to-Sky-home-page/td-p/4271116

Re: ITVX keeps failing

techman9 — Mon, 03 Apr 2023 05:55:14 GMT

FYI: ITVX itself is not rubbish works perfectly on other platforms, the sky glass/stream implementation is, remember that.

Re: ITVX keeps failing

GMHarper — Mon, 03 Apr 2023 06:10:42 GMT

Yes, you are correct, but I do not watch ITVX on any other platform, so for me, the experience is crap.

ITV+ was also bad on Sky Glass as well and ITVX was supposed to be the solution for this and now it is just as bad.

Sky and ITV need to start talking to ensure these issues are resolved asap as this is the only thing that spoils what is otherwise a very good system.

Re: ITVX keeps failing

Fothergill1 — Mon, 03 Apr 2023 09:44:52 GMT

@techman9Unfortunately I only have experience of ITVX on a Glass TV so you are probably correct that it works well on other platforms. The next time I watch something on ITVX I will try streaming it through my 🍏TV.

It's unfortunate that Glass does not have a screen mirroring ability or people could use their laptops for ITVX programmes and cast/mirror it to the TV.

Re: ITVX keeps failing

GMHarper — Mon, 03 Apr 2023 08:58:09 GMT

I have started to get some issues with 4 on 'playback' it has started to occasionally tell me that it can't find the program that is in the playlist.

Not a happy user at the moment.

Re: ITVX keeps failing

slaters — Mon, 03 Apr 2023 09:35:42 GMT

Yes me too the last few days itvx keep crashing im watching something it will just suddenly stop and go back to the Sky home page.

I rang Sky yesterday they got me to refresh the apps but it has actually made things worse 😤

Re: ITVX keeps failing

GMHarper — Mon, 03 Apr 2023 09:58:55 GMT

Oh lord, I was going to do that today, I guess I am not now!!

Sky really need to step up to the plate on this and fix the issues asap.

Re: ITVX keeps failing

Anonymous — Mon, 03 Apr 2023 11:47:48 GMT

This is one of the major flaws with Stream in that the system other than cloud content relies so heavily on third party providers getting their act together in providing up to date data flow with Sky.

This amongst other reasons is why I finally moved away from stream itvx has been abysmal from day one and often because of series and episode numbering other providers content fails to load correctly.

It's just frustrating when all you want is to sit relax and watch some TV.

If only Sky and third party providers could get their act together then stream would be great, but sadly....

Itvx often closes on firestick too, so it isnt just Sky. Never had a problemon Apple it is flawless and very good quality.

Re: ITVX problems since 31/3

PSC133 — Mon, 03 Apr 2023 11:46:33 GMT

I agree with @Fothergill1 that the problems which people are experiencing with itvX crashing at advert positions has coincided with a vast improvement made to the app for itvX Premium customers.

I have been a Stream user since October and occasional itvX watcher. I subscribed to itvX Premium because I got absolutely fed up trying (often unsuccessfully) to fast forward through the adverts on catch-up tv.

A premium customer doesn't see any adverts and it has always worked seamlessly with the app on my tv, Firestick, Nvidia Shield and Apple TV boxes. However, on the Stream puck, although you didn't have to suffer the ads, there was a gap of about 13 seconds with the wonderfully exciting spinning wheel, where the ads would be.

About a week ago this long pause was reduced to about 6 seconds and finally, later in the week, the pause disappeared completely. itvX is now working perfectly for me with a seamless transition from the end of one part of a program to the beginning of the next part. I haven't experienced any crashing.

It would seem that the work done to improve the experience of iTV Premium subscribers may be responsible for the current issue.

Re: ITVX problems since 31/3

Vikki63 — Mon, 03 Apr 2023 15:03:36 GMT

This is happening to me too! It is not just ITVX though! I got told while trying to watch All4 that I needed to upgrade my subscription! Wish I had kept Sky Q!

Re: Sky Glass keeps stopping on ITVX

Vikki63 — Mon, 03 Apr 2023 15:06:57 GMT

Me too, but not just ITVx - all channels. Spoke to Sky who told me to turn it on and off (like being at work when the computer doesn't want to work!). Done that and was cut off the call!!!