topic Re: Many problems with Sky glass in Archive

Many problems with Sky glass

Happynut — Sun, 07 Nov 2021 09:23:58 GMT

Hi All. Is any one getting all these issues with Skyglass. The picture keeps freezing and I have to go to another channel and back again to fix it. The TV locks up completly and I have to remove the mains for 10 mins the plug it in again. The sound keet going and again I have to switch channels. Now the dam thing will not even turn on. I removed the maims for 20 mins and still it will not works. Wish I had never seen the thing.

Re: Many problems with Sky glass

peter-marlow+1966 — Sun, 07 Nov 2021 13:59:54 GMT

I have had my sky glass since Friday and had no problems whatsoever

Re: Many problems with Sky glass

TomAC1987 — Sun, 07 Nov 2021 14:19:16 GMT

You're paying sky for the privilige of being a beta tester.

Feel special.

Re: Many problems with Sky glass

Cornishrattler — Sun, 07 Nov 2021 14:54:47 GMT

@Happynut

Have a good look at the discussions on the forum, it's full of similar I'm afraid.

Crap product, nothing more than public beta testing without telling the public. Way to go Sky!

Re: Many problems with Sky glass

Simmo10 — Tue, 09 Nov 2021 11:36:48 GMT

I had the 55" version of sky glass delivered last Saturday

It will not switch on in stand by mode the next morning I have to un plug and then switch back on again any remedies this should not be happening considering the associated costs

Re: Many problems with Sky glass

Jon+Reeve — Tue, 09 Nov 2021 11:46:23 GMT

@TomAC1987 wrote:
You're paying sky for the privilige of being a beta tester.
Feel special.

Zzzzzzzz.

Still not got a new script?

Re: Many problems with Sky glass

tavare149 — Tue, 09 Nov 2021 11:51:45 GMT

Keep getting black screen and have to switch off at mains. It then works, phoned Sky about this matter, as this is an issue that cannot be resolved via an update they are replacing it on 24 November, however I was told that that I would be contacted separately about collection of the old one. Just looked on my Sky app, new one due 24 November, old one to be collected 28 October!!! I hope this is wrong or maybe it means October 2022!!!

Re: Many problems with Sky glass

Marky00 — Tue, 09 Nov 2021 12:10:21 GMT

No problems here few bits on first day but working perfect since

Re: Many problems with Sky glass

Mrsjulie — Tue, 09 Nov 2021 12:15:14 GMT

Hi - just read your post regarding new tv. I have had loads of issues during the 10 days I've had glass - freezing, tv switching off, no WiFi connection, disappearing channels (from tv and playlist). Spoke to Sky Tech people this morning and was told the tv must be faulty so like you am getting a new one on 24th November - checked in my Sky app and the Collection date for old one is 29th October!!!!!! The mind boggles!!!!!!

Re: Many problems with Sky glass

tavare149 — Tue, 09 Nov 2021 12:28:46 GMT

Very odd indeed. Interestingly I was not advised to do a reset of the tv, im

sure if this would resolve anything though.

Re: Many problems with Sky glass

TimmyBGood — Tue, 09 Nov 2021 12:38:02 GMT

@tavare149 wrote:

Interestingly I was not advised to do a reset of the tv, im sure if this would resolve anything though.

Using the 'factory reset' option unlinks the hardware from any associated Sky account, which then has to be re-linked manually. It's only designed for sets being sold or returned to Sky, not as a troubleshooting measure.

Unplugging and repowering is a reboot rather than a reset.

Re: Many problems with Sky glass

Mrsjulie — Tue, 09 Nov 2021 12:40:19 GMT

I was told the tv is running on the latest software version which should have stopped the freezing issues - but all the other problems are down to a faulty tv. Lets hope tv number 2 will perform ok!!

Re: Many problems with Sky glass

tavare149 — Thu, 11 Nov 2021 09:27:44 GMT

Further update regarding my replacement. The day after I was told the tv was being replaced I got a text asking if I was still having issues. I called Sky and was told that the issues I'm having are teething problems and the tv does not need replacing. Sky then tried to cancel the replacement but couldn't as they do not have this set up on their system and that I should refuse the new tv on day of delivery. I phoned Panther and cancelled the replacement myself. To be honest this whole episode has been a bit if a faff.

Re: Many problems with Sky glass

31460nbl — Thu, 11 Nov 2021 11:18:21 GMT

I've had it for 2 days and it judders and freezes 🥶

I'm giving it a few weeks to see if it improves

Re: Many problems with Sky glass

Mrsjulie — Thu, 11 Nov 2021 12:52:59 GMT

@tavare149 @Hi Tavare149 - I wonder why they've done that? As my previous post, I am expecting a new one on 24/11 but haven't received anything from them telling me to cancel. I suppose there's still time but having said that I did pay outright so they can't refuse to replace it

Re: Many problems with Sky glass

tavare149 — Thu, 11 Nov 2021 13:01:36 GMT

@Mrsjulie, you could be right as it's yours, I'm paying monthly for it. I think it just depends who you speak to and who reviews it. That shouldn't be the case as they should all be working the same way. Anyway since Tuesday mine seems to be behaving itself, touch wood!!!

Re: Many problems with Sky glass

Mrsjulie — Thu, 11 Nov 2021 13:18:37 GMT

@tavare149

I totally agree with you - maybe it was released too soon (as a couple of other posts stated) - Maybe they have tried to be too ambitious! I don't get why they couldn't have designed a hub to stream every thing through WiFi!

Re: Many problems with Sky glass

chrisgordon75 — Wed, 17 Nov 2021 11:35:16 GMT

Having similar issues. Had Sky Glass for a few weeks now and I do love the picture quality...even better than my Samsung QLED I had before this one...sound when working is great too, but we've been getting the sound cutting out about 5 times a day and have to change channel to get it back as well as get black screen with message saying technical fault with this channel....usually switching channels and back again works but sometimes been on all channels. Need to contact sky but worried looking at responses above where there is a month difference between collecting old and replacement arriving!

Re: Many problems with Sky glass

Joe-Bow — Wed, 17 Nov 2021 11:48:12 GMT

@chrisgordon75 You can do some tests yourself.

If you can, use a wired connection or powerline adapters. Glass does everthing across your local internal network and the internet. Many people have very good connections into the house but marginal wifi signal around their house. I've found all the Sky wifi enabled kit I've had never does a good job, my experience only and it's been fine for many others.

If you're on Wifi try to run a wifi analyser tool at the location where your Glass devices are to see what the signal strengh is at that location. Wifi can be subject to all sorts of interference, and when using a system like that Glass which is highly reliant on stable wifi this could be a very big problem.

I'd highly recommend investing in a quality mesh if you can't hardwire your kit directly to a router. I think many of the issues here are caused by poor wifi in the home rather than real Glass issues, and would thing that black screens are very much in that category.

FWIW, I have my Glass kit all hardwired into my mesh poionts and never get the black screen issues seen on this forum.

Re: Many problems with Sky glass

chrisgordon75 — Wed, 17 Nov 2021 15:42:55 GMT

@Joe-Bow thanks. Yes I have a 400mb connection and hooked up with Ethernet (I work for a broadband company). Power line adaptors are notorious and I steer clear of them. But if you have no option they're ok. My old sky Q and previous, as you've said with yours, were notoriously bad on Wi-Fi only.