topic Re: I signed up to Sky Stream just before Christmas. The remote doesn’t work consistently. in Archive

Stream remote completely unresponsive

JessH13 — Tue, 18 Oct 2022 20:38:51 GMT

Just received our Stream, plugged it in, fully removed the paper from the remote. Shone a torch in to see if there's any bits remaining and can't see anything. Totally unresponsive.

Replaced batteries. Still a useless brick.

Tried the holding 7&9 4&6 1&3 tip. Nothing.

Seems we've got a defective remote and there's no one available from technical support.

So disappointed 🙄

Anyone had this issue or is it just gonna be a case of getting them to send us a new one?

Unresponsive Sky Stream remote

McMucker — Sat, 01 Oct 2022 07:08:27 GMT

Hi,

first night with sky stream and we're largely happy, we did notice the remote became unresponsive at times and then would randomly start working.

when unresponsive and pressing buttons the remote does light up but nothing happens on the UI

Has anyone else experienced this?

Re: Unresponsive Sky Stream remote

Jporch316 — Sat, 01 Oct 2022 07:48:19 GMT

Had some issues with the remote not working for about 30 seconds when the tv came out of standby - unpaired the remote and paired it back up and been fine since

Re: Unresponsive Sky Stream remote

Jporch316 — Sat, 01 Oct 2022 07:50:28 GMT

Press and hold 7 and 9 together on your Sky remote for three seconds.
Press and hold 4 and 6 together for three seconds.
Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

Re: Unresponsive Sky Stream remote

Chrisee — Sat, 01 Oct 2022 15:23:36 GMT

@McMucker take off the back of the remote and cgeck the paper slip thst protected the bstteries has been fully removed - they tear quite easily.

Sky puck remote not working

Shady77 — Tue, 04 Oct 2022 07:42:18 GMT

Sky puck remote stopped working ive change the batteries pressed 1 & 3 simultaneously and nothing

Re: Sky puck remote not working

Lisa-P1987 — Tue, 04 Oct 2022 13:30:57 GMT

Hi there Shady77, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky puck remote not working

DRAllatt — Thu, 06 Oct 2022 20:05:12 GMT

Hi, same issue as @Shady77, my sky puk remote was working fine last night. Can to use it today and the remote is showing no lights or is not responsive with the TV. Batteries have been changed as well. The Puk turns on from the power button on the Puk but nothing from the remote.

Help Please 🙏

Re: Sky puck remote not working

Pistonhead — Thu, 06 Oct 2022 20:11:03 GMT

I had the same problem but, after numerous tries, got mine to come back to life. I pressed keys 4 & 9 for 4 seconds followed by keys 1 & 3 for 4 or more seconds. Eventually an image appeared on screen saying the remote was pairing. Took several attempts but finally got it working again.

Re: Sky puck remote not working

Jporch316 — Thu, 06 Oct 2022 22:22:31 GMT

The remote can be reset and paired again following these steps;

Press and hold 7 and 9 together on your Sky remote for three seconds.
Press and hold 4 and 6 together for three seconds.
Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

More details -

https://www.sky.com/help/home/sky-tv/sky-tv-glass/using-sky-glass/using-sky-glass-remote/articles/yo...

Feedback

Re: Sky puck remote not working

DRAllatt — Fri, 07 Oct 2022 04:58:29 GMT

Hi, I have tried what you have suggested and this still isn't working. I believe the remote is broken and not a pairing issue. Normally the remote would light up but there is nothing.

Re: Sky puck remote not working

Addie15 — Fri, 07 Oct 2022 07:12:33 GMT

Hi there DrAllatt, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unresponsive Sky Stream remote

M3rk — Mon, 10 Oct 2022 09:15:07 GMT

Hi @McMucker did resetting sort the issue? am having the same problem.

Re: Unresponsive Sky Stream remote

M3rk — Wed, 12 Oct 2022 11:36:52 GMT

....to anyone having a similar issue, including the control not turning off my TV connected to the stream puck, fully resetting and reconnecting fixed both for me.

my control no longer becomes unresponsive or sluggish, and it now controls the TV fully, ie turns it off with a long press.

...which leaves me with sky stream fully working with no issues..very happy!

Re: Unresponsive Sky Stream remote

Floydianslip — Wed, 12 Oct 2022 11:49:43 GMT

On the subject of remotes, the batteries that came supplied quickly ran out. I replaced them last Friday and yesterday I had to replace them again. I use Duracell batteries that usually last a good while.

Anyone else have this problem?

Re: Unresponsive Sky Stream remote

fizzdisco — Wed, 12 Oct 2022 11:57:42 GMT

I just had the non-responsive remote issue... Sky Stream really is the gift that keeps on giving. Giving me grief. What a steaming pile. It's absolutely not worth more than the £20 I paid for it. I've had better dodgy unbranded Android streaming boxes from China.

I've just done the re-pairing thing so let's see how long that lasts.

Re: Unresponsive Sky Stream remote

M3rk — Wed, 12 Oct 2022 12:55:39 GMT

hi @Floydianslip i seem to remember a few people posting that they were smashing through batteries on the glass TV remote ( i am presuming its exactly the same control ) , maybe a reset / reconnect would help that as well? when i had glass i never had any issues with the control burning through batteries, so maybe a "not properly" bound remote is constantly doing something that the others aren't??

worth trying......

Re: Stream remote completely unresponsive

Jporch316 — Tue, 18 Oct 2022 20:45:21 GMT

Yes - found the remote was fine by using it on my glass - the puck was the issue

had a screen when I first turned it on asking to pair the remote and couldn't get any further - remote should already be paired

Re: Stream remote completely unresponsive

JessH13 — Tue, 18 Oct 2022 21:01:00 GMT

Ours just skips straight to the Internet connection page as soon as its turned on but the remote does nothing. Guess it's just a waiting game until they open tomorrow to call and get help 🙃

Re: Stream remote completely unresponsive

fizzdisco — Tue, 18 Oct 2022 21:08:37 GMT

My puck remote does this regularly. Usually after pressing the power button to bring the box out of standby. It'll act dead for about 20-30 seconds then suddenly decide to start working.
I've done a full reset and re-paired it a couple of times but the problem returns.
It happens with other family members - they've given up on Stream too.
Waste of time.