topic Re: The Rising E3 is a Will Smith film called Focus in Archive

The Rising E3 is a Will Smith film called Focus

nickydunn1960 — Sat, 23 Apr 2022 01:53:21 GMT

why is this film downloading and not the episode 3

Re: The Rising E3 is a Will Smith film called Focus

caesarome — Sat, 23 Apr 2022 04:53:55 GMT

@nickydunn1960

The Viewer Relations team are Sky are the people to inform about this, they can be contacted via this email address - viewerR@sky.uk

Re: The Rising E3 is a Will Smith film called Focus

63johnw — Sat, 23 Apr 2022 06:40:01 GMT

It appears episode 3 is now missing, when downloading its saying episode 3 is episode 4.

edit. Was showing as episode 4 when downloading episode 3 but once downloaded it was the movie mentioned above.

Re: The Rising E3 is a Will Smith film called Focus

bazza525 — Sat, 23 Apr 2022 07:18:58 GMT

Same issue, impossible to stream episode 3, select ep 3, it then flips from Sky Max to Sky Cinema and streams the film Focus.

Re: The Rising E3 is a Will Smith film called Focus

63johnw — Sat, 23 Apr 2022 09:11:46 GMT

Hi @bazza525 a workaround for episode

3 I have sent message from sky q app to download it on my tv in HD and that's worked so can watch that episode, not ideal but means we can continue watching. Episode 4 is there in HDR.

Re: The Rising E3 is a Will Smith film called Focus

63johnw — Sat, 23 Apr 2022 11:27:50 GMT

Viewer relations have stated the issue is now resolved (I haven't been able to check yet). Delete any current version then re download (May have to remove it from the deleted section too).

Re: The Rising E3 is a Will Smith film called Focus

Dazzasky — Sat, 23 Apr 2022 15:51:11 GMT

I can confirm this is now fixed and the HDR version is there to download.