topic Re: Lost my sky q box an hub in Archive

Lost my sky q box an hub

Karloss12345 — Mon, 23 May 2022 10:27:31 GMT

Iv lost my sky q box an my hub.I understand I need pay 115 but Iv just payed my bill an I carnt aftord it yet an I have a two year old an a 12 year old .an we've have no telly or internet know for three days know .is there anyway around it cus I'm paying for a service I'm not useing I know due to my own fault but I'm a loyal customer an always pay my bill

Re: Lost my sky q box an hub

Daniel0210 — Mon, 23 May 2022 10:39:13 GMT

@Karloss12345 wrote:

Iv lost my sky q box an my hub.I understand I need pay 115 but Iv just payed my bill an I carnt aftord it yet an I have a two year old an a 12 year old .an we've have no telly or internet know for three days know .is there anyway around it cus I'm paying for a service I'm not useing I know due to my own fault but I'm a loyal customer an always pay my bill

@Karloss12345

Not sure how you can 'lose' a Sky Q box and router. Sky are well within their rights to charge you. Any non payment may be escalated to a debt collection agency.

Re: Lost my sky q box an hub

Karloss12345 — Mon, 23 May 2022 11:03:57 GMT

I moved house an they was stolen an was awhile ago an bin useing the misses sky q box an hub while the switch over but sent them back know .an I am fully aware off the charge I don't mind paying it just wanted see if can add to Nxt bill as just payed my last bill wich was 100 .an carnt afford the 115 aswell .an was seeing if anyway around it.an think gone on wrong bit cus thought was chatting to sky lol .I do ring them an keep geting cut off

Re: Lost my sky q box an hub

Daniel0210 — Mon, 23 May 2022 11:07:13 GMT

@Karloss12345

If they were stolen rather than lost and you've reported it to the police and obtained a crime reference number follow this link

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment