topic Re: returned equipment - still getting reminders and charges in Archive

returned equipment - still getting reminders and charges

hallsarms — Thu, 19 May 2022 17:40:22 GMT

i know this seems to be a common issue. i returned the quipment when we moved to sky glass but are still getting reminder texts and threatened with charges

How do I gwt the system updated?

Re: returned equipment - still getting reminders and charges

GD1 — Thu, 19 May 2022 17:42:53 GMT

@hallsarms I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: returned equipment - still getting reminders and charges

bob1234 — Thu, 19 May 2022 17:42:54 GMT

@hallsarms I have escalated this to Sky and hopefully they will come back to you, Private message or email, and be able to sort something out for you. Look for a blue blob bottom right of your screen.
PLEASE NOTE once you get the blob the chat is not real time and once you type in there could be quite a wait until there is a response, you don't have to hold the chat open just come back later to see any replies.
It seems that sometimes the "blob" does not show with Safari.
If you are using Safari with OSX, please make sure that Hide IP Address (under Privacy) is not checked in order to see the blue bubble.

Re: returned equipment - still getting reminders and charges

Greenfingers001 — Fri, 20 May 2022 08:11:13 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: returned equipment - still getting reminders and charges

Lisa-P1987 — Sun, 22 May 2022 17:57:14 GMT

Update - spoken to hallsarms, we have exempt the equipment. 🙂