topic Re: Sky Q mini box in Archive

Sky Q mini box

teddyman — Fri, 20 May 2022 15:28:42 GMT

One of my mini boxes will no longer connect. I have followed all the procedures to sort it but nothing has worked. Will Sky replace this? How can I contact them without having to make a phone call?

Re: Sky Q mini box

NickNewark — Fri, 20 May 2022 16:41:18 GMT

@teddyman ideally phoning would be the quickest option, Or perhaps try complaints on the Sky website, and try a live chat.

Re: Sky Q mini box

oldfella — Fri, 20 May 2022 16:45:42 GMT

@teddyman wrote:

One of my mini boxes will no longer connect. I have followed all the procedures to sort it but nothing has worked. Will Sky replace this? How can I contact them without having to make a phone call?

Hi @teddyman

Just to prove it is the mini that is faulty (and not the location) try swapping the problem mini over with another.

See if the problem moves with the mini or stays at the location.