topic Re: Box sets in Archive

Box sets

JDH49 — Wed, 11 Aug 2021 20:43:38 GMT

Any ideas why I don't seem able to access all the box sets? For some it says I need to upgrade my subscription but I thought box sets were included now. Thanks

Re: Box sets

nigea99 — Wed, 11 Aug 2021 20:44:20 GMT

hi @JDH49

I think you are probably experiencing a problem that many new users seem to get.

The default download quality is set to HD (high Definition) not SD so when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You don't need to upgrade.

You just need to change your download preference to SD

Main Menu -> Settings -> Setup -> Preferences

Re: Box sets

loyalblue2806 — Wed, 08 Dec 2021 20:25:40 GMT

I am having the same issue. Keep getting a message telling me to upgrade when trying to access box sets even though im

already paying for these in my package. Have tried changing definition. Also contact sky who done some reset yesterday but still no joy. Any help would be appreciated

thanks

Re: Box sets

nigea99 — Wed, 08 Dec 2021 20:35:21 GMT

hi @loyalblue2806 sorry that the action they did has not worked for you.

I have escalated your post to SKY sho hopefully someone will get n contact to see what further actions can be tried

Please see this link regarding the escalaton :

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

(look for the blue bubble invite to chat but be aware it is not immediate)

Re: Box sets

Tom-W19 — Thu, 09 Dec 2021 17:06:14 GMT

Thanks for escalating. We've sent an invite to loyalblue2806.

Re: Box sets

Kala70 — Mon, 16 May 2022 19:21:12 GMT

Hi im being asked to upgrade also, I have sky signature ultra HD etc any ideas? Tha k you

Re: Box sets

nigea99 — Mon, 16 May 2022 19:31:45 GMT

@Kala70 wrote:

Hi im being asked to upgrade also, I have sky signature ultra HD etc any ideas? Tha k you

Please see my response on the separate discussion you started