topic Sky keeps logging out in Archive

Sky keeps logging out

Kittons — Fri, 13 May 2022 14:15:43 GMT

Each time my internet connection drops (which is regularly) I have to log back into my sky q box, which is inconvenient. Please can you tell me how I can resolve this?

thank you,

katie

Re: Sky keeps logging out

TechmanagerMal — Sat, 14 May 2022 06:09:44 GMT

@Kittons wrote:
Each time my internet connection drops (which is regularly) I have to log back into my sky q box, which is inconvenient. Please can you tell me how I can resolve this?

thank you,

katie

I would run the test here and see if there is a problem and if so then call Sky to resolve it - Broadband check | Sky.com

Re: Sky keeps logging out

Invisiblename — Sat, 14 May 2022 08:18:43 GMT

@Kittons How long are you waiting for Sky to reconnect itself? It can take several minutes after your internet connection is re-established by your router.

Re: Sky keeps logging out

Chodley — Sat, 14 May 2022 08:25:46 GMT

Why does your internet connection drop regularly? That's not normal. Is it really dropping the internet side or is the router wifi misbehaving?

Re: Sky keeps logging out

Tom-W19 — Sat, 14 May 2022 12:38:25 GMT

Hi Kittons

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky keeps logging out

Lisa-P1987 — Mon, 16 May 2022 15:45:31 GMT

Update – We are still looking to help you Kittons. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂