topic Re: 500 Errors all over sky.com website in Archive

500 Errors all over sky.com website

Lisa+B+84 — Wed, 07 Oct 2020 11:42:18 GMT

Hi,

Is there's something wrong with the sky.com website? For at least the past week, I've been having real problems with it. Whenever I click on a link, more often than not it's timing out and giving a 500 Error ("The page you are looking for is temporarily unavailable"). And even when the pages are loading, they're being super slow, sometimes 20-30 seconds to load a page.

It doesn't matter what device or browser I use, and it's not my internet connection, becuase other websites are loading fine.

Thanks,

Lisa

Re: 500 Errors all over sky.com website

Ado — Tue, 24 Nov 2020 10:16:24 GMT

So sorry @Lisa+B+84 I've only just seen your thread. No one else having same issues - did you get it sorted in the end?

Re: 500 Errors all over sky.com website

Mark39 — Tue, 24 Nov 2020 10:33:17 GMT

@Ado I saw a bunch of http 500 errors on Sunday which were resolved each time by a page refresh. Haven't seen them since, so I took it to be a temporary glitch of some kind.

Re: 500 Errors all over sky.com website

Annie+UK — Tue, 24 Nov 2020 10:39:05 GMT

@Mark39 wrote:

@Ado I saw a bunch of http 500 errors on Sunday which were resolved each time by a page refresh. Haven't seen them since, so I took it to be a temporary glitch of some kind.

Me too

Re: 500 Errors all over sky.com website

Ado — Tue, 24 Nov 2020 10:45:33 GMT

Thx @Annie+UK and @Mark39 let me know if reoccurs - nothing of note in monitoring so its useful to get real user experiences too!

Re: 500 Errors all over sky.com website

Wesiwyg — Sat, 06 Mar 2021 17:32:40 GMT

this problem is still occuring when trying to go through your checkout on any browser / device. It has been a lot worse in the last 2 weeks but has probably been happening since December - sort this out!!!!!!

Re: 500 Errors all over sky.com website

Mark39 — Sat, 06 Mar 2021 19:51:29 GMT

Haven't come across any HTTP500 errors since.

Re: 500 Errors all over sky.com website

Wesiwyg — Sat, 06 Mar 2021 22:11:11 GMT

Not specifically 500 errors but regularly get blank loading pages, pages that just hang and don't load and constant failure to get through the checkout journey with the "sorry we are having technical difficulties try again later" - they must be aware of this as I regularly test the website out as I am a key affiliate with them.

Re: 500 Errors all over sky.com website

Luna+102gamergirl — Fri, 30 Jul 2021 09:39:38 GMT

Me too i reloaded and refreshed and It dint work it kept saying technical issues sky can u please fix this if you are reading this sky

Re: 500 Errors all over sky.com website

Mark39 — Fri, 30 Jul 2021 10:42:48 GMT

@Luna+102gamergirl where specifically are you seeing http500 errors? I haven't come across one in months.

Re: 500 Errors all over sky.com website

caesarome — Fri, 30 Jul 2021 12:27:14 GMT

Are you sure it isn't the 400 error you are seeing @Luna+102gamergirl ?

Re: 500 Errors all over sky.com website

Luna+102gamergirl — Sat, 31 Jul 2021 18:59:11 GMT

I am recovering errors when getting sky broadband at checkout and its says 404 page not found

Re: 500 Errors all over sky.com website

caesarome — Sat, 31 Jul 2021 19:03:28 GMT

If you can't place the order via the Sky website due to this error then give Sky a call as they will be happy to place the order for you.

Re: 500 Errors all over sky.com website

Luna+102gamergirl — Sun, 01 Aug 2021 10:07:06 GMT

Nahhhhh thats not the issue I'm am loving in to my account and it says 404 page not found @caesarome

Re: 500 Errors all over sky.com website

caesarome — Sun, 01 Aug 2021 11:17:55 GMT

@Luna+102gamergirl wrote:
at checkout and its says 404 page not found

@Luna+102gamergirl wrote:

in to my account and it says 404 page not found

I'm not clear when this error it so is it happening at the checkout or when you login to your account via this link:

https://www.sky.com/myaccount/my-details

No matter where it is, try clearing your browser cache and cookies, close it down and reload it.

Re: 500 Errors all over sky.com website

Mark39 — Sun, 01 Aug 2021 11:54:03 GMT

@caesarome wrote:

I'm not clear when this error it so is it happening at the checkout or when you login to your account via this link:

I was equally confused....