topic Sky go on ipad tells me to upgrade my subscription to watch. I have the full package. in Archive

Sky go on ipad tells me to upgrade my subscription to watch. I have the full package.

GILSG — Wed, 22 Jun 2022 08:01:39 GMT

My sky go app on my iPad will not let me watch anything except recordings.
mot says I need to upgrade my subscription in order to view.

I have the full tv package.
why would this be?
It used to work no problem up until about 4 weeks ago.
thanks

Re: Sky go on ipad tells me to upgrade my subscription to watch. I have the full package.

caesarome — Wed, 22 Jun 2022 09:19:40 GMT

@GILSG

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go on ipad tells me to upgrade my subscription to watch. I have the full package.

Mr+Flibbles+86 — Wed, 22 Jun 2022 09:22:28 GMT

Thank you for escalating this. We have sent an invite to chat

Re: Sky go on ipad tells me to upgrade my subscription to watch. I have the full package.

Lisa-P1987 — Fri, 24 Jun 2022 10:12:30 GMT

Update – We are still looking to help you GILSG. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂