https://helpforum.sky.com/t5/Archive/Activate-additional-sim-with-my-current-account-and-sim/m-p/3968801#M885069 <P>Update - This has now been answered on a private chat</P> Mon, 04 Apr 2022 13:02:01 GMT Mr+Flibbles+86 2022-04-04T13:02:01Z https://helpforum.sky.com/t5/Archive/Activate-additional-sim-with-my-current-account-and-sim/m-p/3968535#M885066 <P>I have received a new sim that I want to add to my account as it is for a family member but when I try to activate it just takes me to the mobile account page with no options to activate.</P> Mon, 04 Apr 2022 10:08:10 GMT https://helpforum.sky.com/t5/Archive/Activate-additional-sim-with-my-current-account-and-sim/m-p/3968535#M885066 Gwen+Rule 2022-04-04T10:08:10Z https://helpforum.sky.com/t5/Archive/Activate-additional-sim-with-my-current-account-and-sim/m-p/3968540#M885067 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2690714">@Gwen+Rule</a>&nbsp;&nbsp;I've escalated your post via the community chat. This link explains how it works <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A><BR /><BR />Keep an eye out for an invite or blue chat bubble.<BR /><BR />When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.<BR /><BR /><STRONG>Be reassured the email &amp; message is from Sky and your details are safe and secure.<STRONG><BR />If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.<BR /><BR />I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts<BR /><BR /></STRONG></STRONG></P> Mon, 04 Apr 2022 10:12:26 GMT https://helpforum.sky.com/t5/Archive/Activate-additional-sim-with-my-current-account-and-sim/m-p/3968540#M885067 GD1 2022-04-04T10:12:26Z https://helpforum.sky.com/t5/Archive/Activate-additional-sim-with-my-current-account-and-sim/m-p/3968741#M885068 <P>Thank you for escalating this. We have now sent an invite to chat <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Mon, 04 Apr 2022 12:16:06 GMT https://helpforum.sky.com/t5/Archive/Activate-additional-sim-with-my-current-account-and-sim/m-p/3968741#M885068 Greenfingers001 2022-04-04T12:16:06Z https://helpforum.sky.com/t5/Archive/Activate-additional-sim-with-my-current-account-and-sim/m-p/3968801#M885069 <P>Update - This has now been answered on a private chat</P> Mon, 04 Apr 2022 13:02:01 GMT https://helpforum.sky.com/t5/Archive/Activate-additional-sim-with-my-current-account-and-sim/m-p/3968801#M885069 Mr+Flibbles+86 2022-04-04T13:02:01Z