topic Re: Accessing my sky mobile account in Archive

Accessing my sky mobile account

Yurismum — Wed, 30 Mar 2022 07:32:28 GMT

I simply cannot find any information or data relating to my mobile usage on MySky or online - just phone adverts. Before I transferred to Sky Mobile I was with O2. With the O2 app I could see exactly how many calls I'd made, premium call usage, data usage and a breakdown of what my monthly charges were. I can see nothing of this on MySky. I can see little purpose in remaining with Sky. If that information is available how do I access it? I see no way of accessing my Piggybank.

Re: Accessing my sky mobile account

GD1 — Wed, 30 Mar 2022 07:36:26 GMT

@Yurismum Are you logging into your acount as the primary account holder? Your Sky Bills | Sky.com

Re: Accessing my sky mobile account

Yurismum — Wed, 30 Mar 2022 11:20:04 GMT

Yes I am, the problem is that I've got two forenames and use my middle name in general. However my banking details are set up using my first forename and it would seem that Sky have set up two accounts, one in each name. That said, I can see bills etc. for TV, Talk and Broadband but not Mobile.

Re: Accessing my sky mobile account

caesarome — Wed, 30 Mar 2022 12:11:29 GMT

It might be that your mobile account needs a different login to access it so to get this looked into for you I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Accessing my sky mobile account

dmy24 — Thu, 31 Mar 2022 12:46:55 GMT

Thank you for escalating, a chat request has now been sent 🙂

Re: Accessing my sky mobile account

Tom-W19 — Sat, 02 Apr 2022 13:58:06 GMT

Hi Yurismum

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.