topic Re: piggy bank says unavailable and restricted to view offers and rewards in Archive

piggy bank says unavailable and restricted to view offers and rewards

kellycole — Tue, 15 Mar 2022 01:02:15 GMT

my sky piggy bank will not load my offers and says im restricted from viewing offers and rewards in my sky piggy bank and i have alot of save data

Re: piggy bank says unavailable and restricted to view offers and rewards

63johnw — Tue, 15 Mar 2022 06:48:32 GMT

Hi @kellycole i have escalated your post to sky so look out for a blue speech bubble on here inviting you to a private chat.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: piggy bank says unavailable and restricted to view offers and rewards

Greenfingers001 — Tue, 15 Mar 2022 11:10:16 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: piggy bank says unavailable and restricted to view offers and rewards

kellycole — Tue, 15 Mar 2022 23:01:34 GMT

Re: piggy bank says unavailable and restricted to view offers and rewards

It always does this aswell when i click to vue deals or offers and piggy bank

Re: piggy bank says unavailable and restricted to view offers and rewards

63johnw — Wed, 16 Mar 2022 06:31:04 GMT

Can you see the speech bubble @kellycole ?

Re: piggy bank says unavailable and restricted to view offers and rewards

kellycole — Thu, 17 Mar 2022 20:28:58 GMT

hello

ive entered my account number in the bubble

kind regards

kelly

Re: piggy bank says unavailable and restricted to view offers and rewards

caesarome — Thu, 17 Mar 2022 21:55:32 GMT

If you have only just done that then they should get back to you tomorrow.

Re: piggy bank says unavailable and restricted to view offers and rewards

Lisa-P1987 — Sun, 20 Mar 2022 11:20:12 GMT

Update – Thanks for chatting to us kellycole. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

Re: piggy bank says unavailable and restricted to view offers and rewards

kellycole — Sun, 20 Mar 2022 22:05:41 GMT

Re: piggy bank says unavailable and restricted to view offers and rewards

It always does this aswell when i click to vue deals or offers and piggy bank

Re: piggy bank says unavailable and restricted to view offers and rewards

caesarome — Sun, 20 Mar 2022 22:19:30 GMT

@kellycole

I escalated your post to Sky but apparently you didn't respond, so I have alerted to them again but you do need to respond to them within 48 hours.

Re: piggy bank says unavailable and restricted to view offers and rewards

kellycole — Sun, 20 Mar 2022 22:37:07 GMT

hello

This message was authored by caesaromeThis message was authored by:caesarome i know sorry i sent account number in the bubble i saw

but didnt realise anyone replied, until i logged in today

should i log in this tommorrow to check for the bubble again?

Kind regards

kelly coleman

This message was authored by caesaromeThis message was authored by:

Re: piggy bank says unavailable and restricted to view offers and rewards

kellycole — Sun, 20 Mar 2022 22:38:35 GMT

hello 63johnw

sorry i replied to bubble message with account number, but missed the reply

i log in again tomorrow

Thank you for your help

Kind Regards

kelly coleman

Re: piggy bank says unavailable and restricted to view offers and rewards

kellycole — Sun, 20 Mar 2022 22:39:45 GMT

Hello This message was authored by:Lisa-P1987

sorry i missed the reply in my bubble

i have re sent my query

thanks for your help

Kind Regards

kelly coleman

Re: piggy bank says unavailable and restricted to view offers and rewards

kellycole — Sun, 20 Mar 2022 22:40:58 GMT

Hello caesarome

Thank you for all your help

Kind Regards

Kelly coleman

Re: piggy bank says unavailable and restricted to view offers and rewards

caesarome — Mon, 21 Mar 2022 05:51:34 GMT

@kellycole wrote:

should i log in this tommorrow to check for the bubble again?

:

Yes @kellycole you need to login a few times throughout the day to look for the chat bubble.

Re: piggy bank says unavailable and restricted to view offers and rewards

Lisa-P1987 — Mon, 21 Mar 2022 12:56:52 GMT

Thank you for escalating this. We have now sent kellycole an invite to chat 🙂

Re: piggy bank says unavailable and restricted to view offers and rewards

Lisa-P1987 — Wed, 23 Mar 2022 13:16:41 GMT

Update – We are still looking to help you kellycole. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: piggy bank says unavailable and restricted to view offers and rewards

kellycole — Wed, 23 Mar 2022 22:04:32 GMT

I just replied my account number to the bubble

thanks for your help

This message was authored by Lisa-P1987This message was authored by:Lisa-P1987

Re: piggy bank says unavailable and restricted to view offers and rewards

caesarome — Wed, 23 Mar 2022 22:23:15 GMT

I think you are to late in replying @kellycole as you needed to do that within 48 hours as I said earlier so I have alerted Sky again for you.

Re: piggy bank says unavailable and restricted to view offers and rewards

Greenfingers001 — Thu, 24 Mar 2022 11:48:16 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂