topic Re: Sim activate in Archive

Sim activate

Richard1345 — Wed, 16 Mar 2022 18:58:45 GMT

I already have an existing SIM only deal for my son.

I have set up a new SIM only deal but it doesn't appear linked to my account, every time I attempt to activate the SIM I'm just returned to my account that shows my son's current SIM

Re: Sim activate

63johnw — Wed, 16 Mar 2022 19:18:33 GMT

Hi @Richard1345 sky have been having activation issues so I have escalated your post to them, look out for a blue speech bubble on here inviting you to a private chat.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sim activate

Greenfingers001 — Thu, 17 Mar 2022 10:21:28 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Sim activate

Lisa-P1987 — Sun, 20 Mar 2022 16:28:52 GMT

Update – Thanks for chatting to us Richard1345. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂