topic Returned mobile Accessory in Jan but no refund yet? in Archive

Returned mobile Accessory in Jan but no refund yet?

cheesymonkey — Wed, 16 Mar 2022 16:14:30 GMT

I returned a wireless charging pad on the 19th January but haven't received a refund yet. Royal Mail tracking shows it was received on the 22nd Jan and other posts here have suggested the refund could take 6 weeks but I am getting concerned thatthis seems to be taking much longer. I sent it back the same day I received it!

Any suggestions welcomed (I've tried calling, got caught in a queue)

Re: Returned mobile Accessory in Jan but no refund yet?

caesarome — Wed, 16 Mar 2022 16:16:22 GMT

@cheesymonkey

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Returned mobile Accessory in Jan but no refund yet?

Lisa-P1987 — Wed, 16 Mar 2022 16:17:15 GMT

Hi there cheesymonkey, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂

Re: Returned mobile Accessory in Jan but no refund yet?

cheesymonkey — Wed, 16 Mar 2022 16:17:32 GMT

Thanks so much!

Re: Returned mobile Accessory in Jan but no refund yet?

Mr+Flibbles+86 — Thu, 17 Mar 2022 14:58:19 GMT

Update - after a private chat this has been passed on to the relevant team to resolve