topic Re: Can't sign up as a new customer in Archive

Can't sign up as a new customer

podapulle — Fri, 05 Aug 2022 16:23:56 GMT

Everytime I try and sign up as a new customer via e.g. Quidco, I get an error:

It appears you may already be a Sky customer, or might have been one until recently. Please sign in or contact us to continue

Because of this, I can't sign up and losing patience with this process.

Re: Can't sign up as a new customer

podapulle — Fri, 05 Aug 2022 16:24:44 GMT

NB - I cancelled my contract with Sky broadband & TV way back in March 2021....

Re: Can't sign up as a new customer

SKY1992bf — Fri, 05 Aug 2022 16:30:59 GMT

@podapulle Make sure your not logged in to your old sky account when placing order

Also note you can't use the same email address as your old account unless you remove and replace it on the old account first

Re: Can't sign up as a new customer

caesarome — Fri, 05 Aug 2022 16:31:08 GMT

Have you been a Sky customer in the past, if so to setup an account via here you will need to setup a new ID to use. If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Can't sign up as a new customer

NickNewark — Fri, 05 Aug 2022 16:39:17 GMT

You were a customer last year, so that's not that long back, have you tried signing up with a different email address?

Re: Can't sign up as a new customer

MURRAYC3 — Fri, 21 Oct 2022 10:01:17 GMT

Similar problem: I signed up for sky stream via Quidco as the £55 cashback offer swung it for me. It hasn't showed up on my Quidco account. I'm aware it's possible (but not always successful) to raise a claim but I had created an account just prior to this process (this was all I'd done) and I am a new customer. I hope this hasn't jeopardised the process! Anyone had similar problems?