Complaint

Angie1 — Fri, 14 Oct 2022 06:52:24 GMT

Yesterday I was on the phone to sky regarding my future bill of over £100 for 1 hr 20 minutes talking to a girl who said would reduce my package to £55 per month. When I have looked at my future bills this is certainly not the case. I stated we could not afford to pay over £100 per month to sky and had to cancel a few things. I also said I wanted to leave sky as being a Diamond customer certainly doesn't go in our favour. If you listen to the calls from yesterday you will hear my concern and also the length of time I had to stay on the phone to arrive at something completely different to what she said 😡 I'm absolutely furious and upset by this. The person I spoke to yesterday was zezeriah.

breakdown of what I was offered

sky sig including Netflix £26.00

HD £6

Broadband £20

Boost £3

total £55.00

we had to give up cinema and multi room

Re: Complaint

Daniel0210 — Fri, 14 Oct 2022 06:57:16 GMT

@Angie1

Your future bills will take a couple of days to update. By the way, you aren’t addressing Sky Customer Services here. This is primarily a customer helps customer forum and there will be no automatic contact from Sky.

topic Complaint in Archive

Complaint

Re: Complaint