topic Re: Old Bill needed ASAP! in Archive

Old Bill needed ASAP!

Anonymous — Wed, 05 Oct 2022 17:34:14 GMT

I need an old Bill from September 2019 ASAP. Kindly assist with this, Sky.

Re: Old Bill needed ASAP!

GD1 — Wed, 05 Oct 2022 17:40:08 GMT

@Anonymous You are not talking to Sky, you are simply speaking to other customers.

I would give SKy a call if you can't locate a bill online from 2019.

Re: Old Bill needed ASAP!

Anonymous — Wed, 05 Oct 2022 20:32:32 GMT

I already called, the person I spoke to said she couldn't get anyone to help. Not sure where to go from there.

Re: Old Bill needed ASAP!

caesarome — Thu, 06 Oct 2022 08:42:58 GMT

@Anonymous

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Old Bill needed ASAP!

Mr+Flibbles+86 — Thu, 06 Oct 2022 11:29:45 GMT

Thank you for escalating this. We have sent an invite to chat

URGENT ASSISTANCE NEEDED!!!!!

Anonymous — Mon, 10 Oct 2022 13:22:33 GMT

I need urgent assistant with my old bill. I spoke to a sky employee on Friday and I have been advised to wait till Monday, today, in order to get a reply from their team. Please can someone help me out with this because it's very urgent. I have been calling and emailing/ corresponding via chat with sky employees for more than a week and still

nothing has been resolved. Please, please, please, can one of your team assist with this. Thank you!

Re: Old Bill needed ASAP!

Anonymous — Mon, 10 Oct 2022 13:24:16 GMT

Can you please escalate my concern because I need update regarding my old bill. Thank you

Re: URGENT ASSISTANCE NEEDED!!!!!

Daniel0210 — Mon, 10 Oct 2022 13:29:11 GMT

@Anonymous

In case you aren’t aware you aren’t addressing Sky Customer Services here. This is primarily a customer helps customer forum and there will be no automatic contact from Sky. Your issue appears to be being dealt with albeit not as quickly as you would like. Us customers cannot speed that up.

Edit: I have merged your different posts together to save confusion.

Re: Old Bill needed ASAP!

Mark39 — Mon, 10 Oct 2022 13:30:00 GMT

@Anonymous wrote:

Can you please escalate my concern because I need update regarding my old bill. Thank you

Given the urgency it would be best for you to call Sky to follow it up

Re: Old Bill needed ASAP!

Anonymous — Mon, 10 Oct 2022 13:45:10 GMT

I have called but end up with the same conversation, and nothing gets resolved. It's frustrating.

Re: Old Bill needed ASAP!

Mark39 — Mon, 10 Oct 2022 13:51:34 GMT

Sorry to hear that. You'll have to persevere, I'm afraid.