https://helpforum.sky.com/t5/Archive/Overcharging/m-p/4119733#M879380 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3649135">@Maisie10</a>&nbsp;<BR />Before they reinstate your services you will have to pay what you owe <STRONG>and also set up a new continuous payment method.</STRONG> If your payment is two or more weeks overdue you will also have to pay the next bill as well. If your account remains in arrears for 56 days Sky may terminate the account. <BR /><BR />[Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill, although this does NOT apply for a Sky Mobile restriction].<BR /><BR />If you can’t pay all now you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts or promises to pay.<BR /><BR />Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant, especially at a weekend when the banks are closed.<BR /><BR />Also, when your services are restricted any attempt to call Sky will result in you being prompted to pay what you owe first. </P> <P>&nbsp;</P> <P>If you disagree with Sky about a charge or payment etc, then once you’ve done the above you should be able to talk to Customer Services to resolve it.</P> Fri, 07 Oct 2022 17:18:06 GMT Daniel0210 2022-10-07T17:18:06Z https://helpforum.sky.com/t5/Archive/Overcharging/m-p/4119729#M879379 <P>I have paid £100.71 pound at the start of this month my bill is meant to be £70.31. Now I have to pay another £60.48 as they have turned my services off! I can't even get though to anyone as I can't pay that money apparently I have to pay before i speak to someone. Has anyone had the same? And how did you speak to someone?&nbsp;</P> Fri, 07 Oct 2022 17:16:42 GMT https://helpforum.sky.com/t5/Archive/Overcharging/m-p/4119729#M879379 Maisie10 2022-10-07T17:16:42Z https://helpforum.sky.com/t5/Archive/Overcharging/m-p/4119733#M879380 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3649135">@Maisie10</a>&nbsp;<BR />Before they reinstate your services you will have to pay what you owe <STRONG>and also set up a new continuous payment method.</STRONG> If your payment is two or more weeks overdue you will also have to pay the next bill as well. If your account remains in arrears for 56 days Sky may terminate the account. <BR /><BR />[Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill, although this does NOT apply for a Sky Mobile restriction].<BR /><BR />If you can’t pay all now you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts or promises to pay.<BR /><BR />Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant, especially at a weekend when the banks are closed.<BR /><BR />Also, when your services are restricted any attempt to call Sky will result in you being prompted to pay what you owe first. </P> <P>&nbsp;</P> <P>If you disagree with Sky about a charge or payment etc, then once you’ve done the above you should be able to talk to Customer Services to resolve it.</P> Fri, 07 Oct 2022 17:18:06 GMT https://helpforum.sky.com/t5/Archive/Overcharging/m-p/4119733#M879380 Daniel0210 2022-10-07T17:18:06Z