https://helpforum.sky.com/t5/Archive/Refund/m-p/4118444#M879207 <P>Ordered Sky Glass and paid £688 up front for TV.&nbsp; Sky were unable to fulfill contract so it was cancelled.&nbsp; Equipment was collected on 25th August, subscription of £2.58 taken by DD but no refund of £688.&nbsp;</P><P>&nbsp;</P><P>I made a phone call and was eventually put through to a department that does not usually deal with customers, which was very evident as he provided zero assistance except to tell me that the equipment needed to be checked and I should expect to wait at least 5 weeks for a refund.</P><P>&nbsp;</P><P>Customer service and refund process is just not good enough.&nbsp; I have logged a complaint today but reading through other comments in this forum I do not hold much hope in a speedy resolution.</P><P>&nbsp;</P><P>Shocking way to do business.</P><P>&nbsp;</P> Thu, 06 Oct 2022 09:33:41 GMT Cath+Beech 2022-10-06T09:33:41Z https://helpforum.sky.com/t5/Archive/Refund/m-p/4118444#M879207 <P>Ordered Sky Glass and paid £688 up front for TV.&nbsp; Sky were unable to fulfill contract so it was cancelled.&nbsp; Equipment was collected on 25th August, subscription of £2.58 taken by DD but no refund of £688.&nbsp;</P><P>&nbsp;</P><P>I made a phone call and was eventually put through to a department that does not usually deal with customers, which was very evident as he provided zero assistance except to tell me that the equipment needed to be checked and I should expect to wait at least 5 weeks for a refund.</P><P>&nbsp;</P><P>Customer service and refund process is just not good enough.&nbsp; I have logged a complaint today but reading through other comments in this forum I do not hold much hope in a speedy resolution.</P><P>&nbsp;</P><P>Shocking way to do business.</P><P>&nbsp;</P> Thu, 06 Oct 2022 09:33:41 GMT https://helpforum.sky.com/t5/Archive/Refund/m-p/4118444#M879207 Cath+Beech 2022-10-06T09:33:41Z