topic Re: Sky have sent me a request to send back equipment I have already returned? in Archive

Sky have sent me a request to send back equipment I have already returned?

IanMac27 — Tue, 04 Oct 2022 16:29:23 GMT

Hi, Sky have sent me a letter requesting a return of equipment I have already returned . It was sent back about 6 weeks ago . Unfortunately , I cannot find my receipt for proof of postage . Any help ir advice gratefully received .

Re: Sky have sent me a request to send back equipment I have already returned?

Addie15 — Tue, 04 Oct 2022 16:31:16 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky have sent me a request to send back equipment I have already returned?

SKY1992bf — Tue, 04 Oct 2022 16:31:22 GMT

@IanMac27 Note refunds are at sky's discretion without proof of postage but to see if they will refund

I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Sky have sent me a request to send back equipment I have already returned?

Addie15 — Tue, 04 Oct 2022 17:09:00 GMT

Update-Query is resolved. We are closing this chat now. Please get back to us if you need further help. Thanks.